Drop in speed from 7mb to 0.5 mb

[#1]

Hi,
My broadband speed has dropped from 6/7mb to 0.5mb over the past few days my router is saying
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38
it is a netgear DG834PN, i have done several speed test at speedtest.net was getting a lot of connection problems on Thursday/Friday which i belive was known about, has this caused the massive drop in speed ?
Thanks for any help
P.S This is on a wireless conection

[#2]

Please post the results of a BT speedtest and the IP profile that plusnet have set for your line (on portal under connection settings -> high speed broadband).

[#3]

0.5? Think yourself lucky,that's double what I'm getting.Had probems for over a week now.PN have just conceded that there is a problem with the BT line.They seem incapable or at best unwilling to help! Recently upgraded from 10 to 60GB.A complete waste of money as there is no way I can use all this as the connection is so slow.

[#4]

ad1mcb

Quote

Please run through the checks on http://faults.plus.net and if the fault's still apparent raise it through to us. Our faults agents will get on the case and get it sorted for you.

Have you completed the checks that PN asked you to do in the process of helping you
Here http://community.plus.net/forum/index.php/topic,99234.0.html

[#5]

Estimated line speed:
   1.0Mb (Accurate to within +/- 1Mbit) - Checked on 2011-08-29 19:33:37
Current line speed:
   0.5 Mb
This is the from plus.net portal, why would it say this speed when i was getting 6/7/8mb last week?
Download speedachieved during the test was - 440 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Same from the bt test, how can the speed drop so much from 7mb to 0.5mb?
The exchange is about 1 mile from my house and i had problems about 6 months ago(no internet for about 8/9 days) which where sorted by PN and BT wholesale, which should be on your records

[#6]

For some reason the BT DLM (Dynamic Line Management) has decide your IP profile (and thus your data rate) is now 500Kbs, which is why your speeds are so slow.
Have you been switching off your router frequently or have any noise on the line?
All you can do is wait until the DLM decides your line is OK again and raise the IP profile to match. If this has not happened in the next 3 days (yes it can take that long and sometimes longer) then report a fault to Plusnet.

[#7]

Hi Peter,
            The router is all ways on and the line isn't noisey. will wait a few days and see what happens, then report to PN if no change, thanks for the help

[#8]

I'm wondering if your sync speed might be the problem. I've tried running a test to assess that but the testing site is down at present. Could you reply with router stats if this is still a concern please?

[#9]

Hi Adam,
      Hope this is what you want
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 8128 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38

System Up Time 45:41:34
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoE 1966 1818 0 936 3873 00:06:31
LAN 10M/100M 73214 0 0 107 0 45:41:30
WLAN 11M/54M 551963 560566 0 2401 1149 45:41:26
ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 23.0 db 12.5 db
Noise Margin 12.9 db 28.0 db

[#10]

Hi jimbo99,
I've put that up to 7150 now, you should see the increase shortly.
Jojo

[#11]

Thanks Jojo,
                    Just done a speed test and back up to 5/6mb
Thanks  

[#12]

Can I bump this post as I'm getting exactly the same type of issues.  I usually get a download speed of between 5 & 6 Mbps but in the last two days it has dropped to around 0.3. I've tried two routers but that makes no difference.
The Plusnet IP profile shows the following.
Estimated line speed:Not recorded (service activated before we introduced estimates).Current line speed: 0.3 Mb
The BT speedcheck reports the following.
Download speed achieved during the test was - 243 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Additional Information:
Your DSL Connection Rate :4928 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4347 Kbps
Router status is showing
Type Interleave
Downstream    Upstream
Data rate 4928  448 
Noise margin 14.9  23.0 
Output power 19.3  12.4 
Attenuation 47.5  26.0 

Does this mean anything to anyone?  Does it point to a problem with my line, or is it something that Plusnet can look at?
Look forward to any advice.
Cheers
Mark.