cancel
Showing results for 
Search instead for 
Did you mean: 

Drop in fibre speed

Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Drop in fibre speed

I've opened a ticket (85549262) on the 12th, as yet unanswered, and wondered if someone from the DCT could kindly take a look at it for me. Smiley
Geoff,
York.
9 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Drop in fibre speed

Hi NedLudd,
I've just given our Team Leaders in the Faults Team a nudge to have this ticket picked up for you. Really sorry for the delay on that :/
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Drop in fibre speed

Many thanks Chris!  Smiley
Geoff,
York.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Drop in fibre speed

Chris - I would appreciate it if you could look over my ticket. I'm not happy with the latest response and would like your opinion.
Geoff,
York.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Drop in fibre speed

Hi,
I've taken a look for you and I have taken a look at the testing. Would you be able to do a quick test for me and connect via PPPoE please?
Your sync rates are absolutely top, so it's a throughput issue we're seeing here which we can take a look at.
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Drop in fibre speed

Thanks Chris, I'm available most of today (except about 3:45pm for an hour) for further testing!
What does a connect via PPPoE entail?
Geoff,
York.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: ‎03-02-2014

Re: Drop in fibre speed

Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Drop in fibre speed

Thanks Linn, here we go :-
Down 73.66
Up 12.68
Ping 20.00
These are the speeds I had since day one!
Geoff,
York.
Community Veteran
Posts: 1,894
Thanks: 3
Registered: ‎20-10-2012

Re: Drop in fibre speed

Reconnected again via router and all is back to normal!  Grin
Many thanks each and all!
Geoff,
York.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: Drop in fibre speed

Smiley
Chris Pettitt
Cloud Environments Engineer