Dreadfully low speeds (ETA, but now seeming to improve)
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Dreadfully low speeds (ETA, but now seeming to improve)
06-02-2011 9:35 PM
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I'm on a 8128 sync speed, and I am getting a mighty 776Kbps download speed according to the BT Speedtester.
My IP profile is 7150, but that's not being reflected in the download speed.
A quick check of the forums suggested that a fix would be to disconnect, power down and restart after a while - ensuring connection to a a different gateway.
So I am currently connected to the gateway known as pcl-ag06, but getting some shockingly slow speeds.
I'm guessing that this is a wider problem as my line is fine - no issues seen at the exchange, and nothing had changed with my connection, and up until yesterday I was getting between 5 and 7 meg download speeds.
Although, looking at the graphs from the broadband speedtester, it really does seem that my download speed really is all over the place - would be great to get an answer from PN on this.
Re: Dreadfully low speeds
07-02-2011 2:56 PM
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Is it still the same today, as we did have some speed issues over the weekend which we've posted a service status about today.
Jojo
Re: Dreadfully low speeds
08-02-2011 9:38 PM
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Yesterday there was a speedbump back to more normal speeds, and now, it's crashed back to a less than impressive 800k or so.
I did log a ticket, but there's not yet been any feedback.
Router stats / line noise etc.etc. all seem fine, so I'm pretty puzzled.
The router is plugged into the new Openreach socket (installed recently), and as you can see, yesterday speeds were fine.
Any suggestions?
Re: Dreadfully low speeds
09-02-2011 8:41 AM
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My speed this morning is six times faster than it was last night. Should I be seeing such a dramatic variation in throughput?
Re: Dreadfully low speeds
09-02-2011 9:39 AM
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It looks like you're having some issues at peak time. I've just checked the VP at the exchange and this is what it said...
"BT is reporting that some of the virtual paths at this exchange are not operating within BT Wholesale's planning guidance, although they are still operating within the product specification.
At busy times, your ADSL connection may operate at a reduced speed, although not all customers on your exchange may be affected"
See how it goes tonight an run some BT speed tests before and during the peak hours.
Jojo
Re: Dreadfully low speeds
09-02-2011 1:59 PM
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My last broadband connection also suffered a period of bad throughput as you can see from the ticket here:
Question #35503627
The outcome on that ticket was:
----------------------
"We have identified that the problem is with the VP (virtual path). We can solve this issue by re-providing your service on a new VP, however the down side to this fix is that you would be without service completely for 72 hours. "
----------------------
So virtual path capacity isn't a new thing at this exchange.
Is the only fix a re-provide on a new virtual path? Or is there anything else that can be done to help?
Even now (1400 ish), I'm only getting speeds of 2.3 Meg download, which isn't great.
Re: Dreadfully low speeds
09-02-2011 10:04 PM
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There's a product called max premium which is designed to increase upload speed. Some people have also used it to combat issues such as yours and found that they get better priority over the network. The downside is we have to pay for it and have to pass the cost on to the customer.
Jojo
Re: Dreadfully low speeds
10-02-2011 12:23 AM
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On Feb 3 I requested it to be added to my account: it's logged here as Question #39520838
I remote work a great deal and a speedier upload and better network priority would be great.
Any chance you can see how this ticket request is progressing?
I know there is a charge, but if this fixes the service and relieves the congestion, I'll be very happy.
Re: Dreadfully low speeds
10-02-2011 8:59 AM
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Ok, I'll get that picked up for you today.
Jojo
Re: Dreadfully low speeds
10-02-2011 10:12 AM
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Quote from: lexhamilton The outcome on that ticket was:
----------------------
"We have identified that the problem is with the VP (virtual path). We can solve this issue by re-providing your service on a new VP, however the down side to this fix is that you would be without service completely for 72 hours. "
----------------------
Why the 72 hours down time? Surely it's a case of the engineer moving wires. The only rational reason I can think of is if there is a choice of satellite exchange buildings and the line is to be moved to a different exchange building.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Dreadfully low speeds
10-02-2011 10:40 AM
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Quote from: Joanne HI lexhamilton,
Ok, I'll get that picked up for you today.
Jojo
Thanks very much indeed - will be interesting to see if the higher priority helps matters.
I do appreciate you looking into this.
Re: Dreadfully low speeds
10-02-2011 10:45 AM
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I've got my fingers crossed that moving to Max Premium will improve my upload speed and also normalize my connection / throughput rates.
When you start doing much more remote and VPN working, the upload speed does become a limiting factor sometimes.
Re: Dreadfully low speeds
11-02-2011 9:37 AM
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I placed this order for you yesterday, it should complete this afternoon.
Jojo
Re: Dreadfully low speeds
11-02-2011 3:23 PM
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Do I need to reboot the router at some point when the order completes?
I'll be very interested to see if the Max Premium product makes a difference (esp. at peak times).
Appreciate you expediting the order.
Re: Dreadfully low speeds (ETA, but now seeming to improve)
11-02-2011 3:40 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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