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Dreadful internet

untiedshoes
Dabbler
Posts: 15
Registered: 19-09-2009

Dreadful internet

Hi, hope someone can help?
Over the last few weeks my internet has been dreadful, with constant slow speeds (and one the PS3, constant sign outs). I've given it a chance, thinking maybe somethings going on at PlusNet and it'll get sorted.. At some points I've been way below 1mg!
Anyway, as nothing has changed, I thought I'd do some proper tests.
These are the test results from the BT speed tester:
Download speedachieved during the test was - 10722 Kbps
For your connection, the acceptable range of speedsis 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :15996 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 13000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 21.69:25.37:52.94 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Here's the result from Speedtest.net:

As you can see, the two are very very different, and considering I'm paying for a 'Gaming' package, the Ping is laughable it's that bad!
Come someone look into this please? Oh, and nothing has changed at my end since signing up with you. I did post about this sometime ago, and also sent a ticket, but had no replies to either.
Here's my Router stats by the way:
Type
Status No Defect

Downstream    Upstream
        15997                  446
Noise margin (dB)
        3.3                  22.0
Output power (dBm)
        23.3                  12.2

Attenuation (dB)
        30.5                  16.0
Hope someone can help?
Thanks,
Craig