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Dramatic drop in speed over last couple of days

SJ
Newbie
Posts: 4
Registered: ‎24-05-2010

Dramatic drop in speed over last couple of days

Hello,
i've been with plusnet for a few months now and everything has been great, but over the last couple of days my speed has dropped dramatically.  Apps like iplayer, you tube etc now won't stream without pausing to buffer every few seconds, but 2 days ago everything was fine and these would work straight away.  Downloads of windows/browser updates are also taking much longer than usual and these are only small files.
I've done a speed test and router check, but not sure what to make of it (non techie).  I have also rebooted the router etc, but it's made no difference.  Can anyone advise please?
bt speedtest:
Download speedachieved during the test was - 165 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :288 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 17.58:25.45:56.97 (SBE:NBETongueBE)
Router:
DSL Connection 
Link Information
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 288
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 13.0 / 0.0
Line Attenuation (Up/Down) [dB]: 25.0 / 44.5
SN Margin (Up/Down) [dB]: 24.5 / 10.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 1 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 10 / 0
FEC Errors (Up/Down): NA / 60,668
CRC Errors (Up/Down): NA / 43
HEC Errors (Up/Down): 0 / 26
 
Thanks very much.
7 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: ‎05-04-2007

Re: Dramatic drop in speed over last couple of days

Hi there,
Those downstream speeds are terrible. Sad
Is your line noisy at all?
Highlighted
SJ
Newbie
Posts: 4
Registered: ‎24-05-2010

Re: Dramatic drop in speed over last couple of days

Hi, thanks for the reply.
Not sure what noisy means? But up until a couple of days ago everything was working fine with downloads at 5mbish.
Nothing has changed my end, no new phones, filters etc. Just seem to have lost all speed.
Can you recommend anything?
Cheers
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Dramatic drop in speed over last couple of days

Hi SJ,
It definitely looks like you've got an intermittent connection there. Definitely test to see if it's still the same with the router in the master socket and everything else removed from the line, if it is then raise us a fault at http://faults.plus.net and we'll get investigating for you.
SJ
Newbie
Posts: 4
Registered: ‎24-05-2010

Re: Dramatic drop in speed over last couple of days

Hi Matt/Mand
I have run the speed test and router from the main socket please see results below.
Router:
DSL Type: G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]: 444 / 283
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.0 / 0.0
Line Attenuation (Up/Down) [dB]: 24.5 / 44.0
SN Margin (Up/Down) [dB]: 21.0 / 15.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 59
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0

Speed Test:
Download speedachieved during the test was - 149 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :283 Kbps(DOWN-STREAM), 444 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 11.41:26.17:62.42 (SBE:NBETongueBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
Things don't seem to be any better, streaming/downloading is still near impossible.  Do you know why this would have happened without warning?

Thanks
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Dramatic drop in speed over last couple of days

Hi SJ,
I've passed the ticket back to you with some additional questions - unfortunately you've raised a speed fault rather than an intermittent issue and as such the questions and tests you've done don't help us diagnose this issue. If you could answer those we'll get on it for you - post back here and I'll make sure it gets raised for you.
SJ
Newbie
Posts: 4
Registered: ‎24-05-2010

Re: Dramatic drop in speed over last couple of days

Hi Matt,
Thanks for your reply, please see answers below.  Thanks
> 1. Do you lose your connection only at certain times of the
> day, or is it all the time? If only at certain times, please
> say when. – So far I can connect anytime it is the speed that remains consistently and dramatically slower than should be normal.
>
> 2. How long has the problem been happening and when did it
> start? – Speed has been down since Saturday 22/05/10.
>
> 3. What are you doing at the time of the fault (e.g.
> downloading large files). Does your connection drop when
> idle? – general browsing
>
> 4. When you lose your connection is sync lost on the
> modem/router (i.e. does the ADSL link light start flashing
> or does it remain solid green?) – Router sync remains ok.
>
> 5. Do you have any other equipment on the telephone line
> which may affect the service (e.g a fax machine) . Is your
> PSTN (voice) service working OK? – No other equipment, phone service is unaffected.
>
> 6. Please connect your modem/router to the master telephone
> socket, leaving all other equipment disconnected. See if the
> problem still happens. – This has been done, no change in the fault.
>
> 7. Has another modem/router been tested on your telephone
> line, or have you tested your modem/router on another
> telephone line which you know works OK? – No, I don’t have another router.
>
> 8. Have you changed the micro filter to see if this is a
> problem? – Yes, fault still remains.
>
> 9. Are you on a particular website when you lose your
> connection? – No, speed is extremely slow whatever website I visit.
>
> 10. Is the session actually disconnecting (e.g. so you have
> to login again), or is it reducing to almost nothing (e.g.
> the session stays connected, but it is hardly usable)? – The session stays connected, but is virtually unusable.
>
> 11. Can you reconnect again straight away, or do you have
> to reboot? – Connects fine anytime.
>
> 12. Do you use any other protocols and applications other
> than your web browser, email and FTP? – No.
>
> 13. Do you get an error code when you log on again? – No.
>
> 14. Have you added microfilters  to all used points? – Yes.
>
> 15. Is there an alarm system on the property which uses the
> telephone line? – No.
>
> 16. Have you anything else connected to your PC besides the
> modem/router? – No.
>
> 17. Please make sure that your modem/router stays switched
> on and plugged into the telephone socket. This will allow us
> to check your problem and make further tests. – Ok.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Dramatic drop in speed over last couple of days

Hi SJ,
Thanks a lot for that - I'm going to send out a test router to you just to confirm that yours isn't the cause of the fault (if it is we can look at replacing that for you), that should be with you tomorrow. If you could let us know how that goes we'll take the fault on from there for you.