Dramatic drop in connection speed and no hope in sight!!

[#1]

Hi,
I was previously with pipex for around two years prior to moving to Plusnet.  One of the reasons for leaving pipex was that I used to get a download connection speed of around 2400kbps, but during the time it took to repair a computer fault, it dropped to below 500kbps and has stayed like that since.
I contacted BT who did find a fault and fixed it, but the poor download speed remained the same, positive that it was my routers fault, I upgraded the firmware, which subsequently fried it.
My figures are definately right as Youtube used to play instantly with no pauses, but now I have to wait for a minute or two until the majority of the video loads.  All the ISP connection speed estimators now only quote 500kbps, when previously it stated a LOT more.
I have tried BT speedtester but cannot get the site to go further than the initial loading screen.  Thinkbroadbands results tonight are 407.11kbps download and 232.63kbps upload.
I have since replaced my router with a Netgear DG834G, which is connected to the master socket with micro-filter attached as is my phone.  I have a near new Imac with no viruses....
Please help!

[#2]

Can you post your router stats please?

[#3]

Quote from: adiewoo

Can you post your router stats please?

Sure, here you go.

System Up Time 01:39:49
Port Status TxPkts           RxPkts         Collisions            Tx B/s               Rx B/s                       Up Time
WAN PPPoA     94198   135658          0            1381               31082                       01:39:08
LAN 10M/100M 2005 0                 0               33                       0                               01:39:42
WLAN 11M/54M 138377 95390         0               31533               1624                       01:39:34
ADSL Link Downstream Upstream
Connection Speed 576 kbps 288 kbps
Line Attenuation 47.0 db 29.0 db
Noise Margin 28.9 db 29.0 db
Firmware Version V5.01.01

ADSL Port
MAC Address 00:1B:2F:F0:04:AD
IP Address 87.113.25.57
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 195.166.128.64
Domain Name Server 212.159.6.9
212.159.6.10

LAN Port
MAC Address 00:1B:2F:F0:04:AC
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 576 kbps
UpStream Connection Speed 288 kbps
VPI 0
VCI 38

Wireless Port
Name (SSID) NETGEAR
Region Europe
Channel 6
Wireless AP Enabled
Broadcast Name Enabled

[#4]

You're on a Fixed 512K product.
Go to http://max.plus.net and request a Max regrade.
B.

[#5]

Are you sure, and will it cost me any extra?
[Moderator's note by Barry Zubel: Removed quote to preceding post as per the link:rules]

[#6]

Yes, I'm sure.
The definitive answer is your upstream sync speed.  288Kbps indicates a fixed -rate product.
No, it doesn't cost a penny.
The main reason why is that you (will probably) have been migrated across on a "like-for-like" product.  I guess that your previous ISP tried putting you on a fixed rate product to "fix" your problem.
With your attenuation, on a decent quality line, you should be looking to achieve around a 5536K sync speed, which should give you a 4.5Mbps IP Profile
B.

[#7]

Hi dogtanian,
You are already on upto 8Mbps just checked it on BT provisioning system. however I've the line with the faults diagnostics tools and it looks like the line has been capped by BT
We need to contact BT to uncap it, but you need to raise a speed fault at http://faults.plus.net first
could you please quote this in the fault details:
Broad Band data: Max/Max Premium 512K Capped A (IPHMDM)

[#8]

OO, you learn something new every day 😮
B.

[#9]

Hey Barry
Yeah initially it looks like it fixed 512 product. a bit of digging reveals the truth
hope dogtanian will get the fault raised soon

[#10]

Thanks guys!
I will do the speedtests tonight when I get home.
Thank you for your patience and help, I was so frustrated about it, but never actually did anything about it, because I thought there was nothing I could do.  I have had extensive dealings with BT in the past and so have been put off doing anything.  BT customer service, do anything but service customers in my experience.
Dogtanian.

[#11]

I smell a Pipex shaped rat  ?
B.

[#12]

Hi,
Just raised the fault.......so fingers and toes are all crossed!!
Dogtanian

[#13]

Good news  Circuit is now uncapped by BT and I can see your throughput is upto 5Mbps
the line will go through the training again for ten days, try to keep the router switched On always at the master socket as having a solid connection for the first few days will set the IP profile to the maximum speed your line can support.
sorted quickly

[#14]

Quote from: Barry

I smell a Pipex shaped rat  ?

Nice one Barry
could be something to do with the migration process to be honest, needs digging lol yet again