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Downstream and now upstream speed problems
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Downstream and now upstream speed problems
21-06-2011 10:41 PM
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Hi there,
I've had problems with my internet speed for months now but its getting worse. Firstly, here are my router stats:
System Up Time 03:32:10
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 366256 554600 0 2414 48932 03:31:35
LAN 10M/100M 577956 380915 0 49245 3348 03:32:03
WLAN 11M/54M/130M 9497 6256 0 1935 811 00:25:22
ADSL Link Downstream Upstream
Connection Speed 1888 kbps 448 kbps
Line Attenuation 56.0 db 30.0 db
Noise Margin 12.1 db 19.0 db
The downstream speed we used to get was around about 2.5mbps (and 3.5 when we first joined plus net years ago...funny how everyone else's connections are improving...), but now its stuck on this horribly low speed. I have tried the standard procedures and getting help from customer services but to no avail.
Also, tonight for some reason, even though we are getting our 448 upstream speed there seems to be something using up all its bandwidth (or it could be something completely different..) as when I ping any local server I get 200ms at best, so any online gaming just is not possible. I have a bandwidth monitor running which hardly shows any upstream usage and tried turning off all the other computers in the house. Called up customer support and everything seems fine there end, so haven't got a clue what the problem is.
Any help would be much appreciated - the internet wasn't too bad when it was JUST the downstream speed thats terrible, but now its both is absolutely awful. Let me know if you need any other details.
Thanks in advance,
Doug
I've had problems with my internet speed for months now but its getting worse. Firstly, here are my router stats:
System Up Time 03:32:10
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 366256 554600 0 2414 48932 03:31:35
LAN 10M/100M 577956 380915 0 49245 3348 03:32:03
WLAN 11M/54M/130M 9497 6256 0 1935 811 00:25:22
ADSL Link Downstream Upstream
Connection Speed 1888 kbps 448 kbps
Line Attenuation 56.0 db 30.0 db
Noise Margin 12.1 db 19.0 db
The downstream speed we used to get was around about 2.5mbps (and 3.5 when we first joined plus net years ago...funny how everyone else's connections are improving...), but now its stuck on this horribly low speed. I have tried the standard procedures and getting help from customer services but to no avail.
Also, tonight for some reason, even though we are getting our 448 upstream speed there seems to be something using up all its bandwidth (or it could be something completely different..) as when I ping any local server I get 200ms at best, so any online gaming just is not possible. I have a bandwidth monitor running which hardly shows any upstream usage and tried turning off all the other computers in the house. Called up customer support and everything seems fine there end, so haven't got a clue what the problem is.
Any help would be much appreciated - the internet wasn't too bad when it was JUST the downstream speed thats terrible, but now its both is absolutely awful. Let me know if you need any other details.
Thanks in advance,
Doug
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Re: Downstream and now upstream speed problems
22-06-2011 10:54 AM
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HI Doug,
I see our faults team have tested and asked you for three possible engineer appointment times. These have to be between either 8am-1pm or 1-6pm we cannot specify a time within these periods, only that the engineer will arrive between those times.
Jojo
I see our faults team have tested and asked you for three possible engineer appointment times. These have to be between either 8am-1pm or 1-6pm we cannot specify a time within these periods, only that the engineer will arrive between those times.
Jojo
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Re: Downstream and now upstream speed problems
22-06-2011 5:15 PM
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Yep sorted an appointment now - thanks!
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- Downstream and now upstream speed problems