Downloads speeds problems still!

[#1]

Hi
I am still getting rubbish download speed, often my uploads are faster,
Can someone from Support please advise if this fault is likely to do with this trial,
And if it is ,can I be removed:
This is my typical speeds since last Tuesday
Date  Download Speed  Upload Speed 
Today 16:27 871 kbps (109kB/s) 815 kbps (102kB/s)
Today 19:02  1051 kbps (131kB/s)  815 kbps (102kB/s)
Today 20:01  565 kbps (70.6kB/s)  818 kbps (102kB/s)
Today 21:02  582 kbps (72.8kB/s)  814 kbps (102kB/s)
Today 22:05  683 kbps (85.4kB/s)  815 kbps (102kB/s)
Today 23:05  783 kbps (97.9kB/s)  812 kbps (102kB/s)
Today 00:22  1508 kbps (189kB/s)  814 kbps (102kB/s)

                                    Wed 15 july
Today 13:19  611 kbps (76.4kB/s)  616 kbps (77kB/s)

My Sync speed is 7082 at 12db s/n ratio, No issues with line
from this end,
Ticket ID 9341441
TYIA

[#2]

Hiya,
I've just checked your fault and it was passed back to BT for further investigation this morning.

[#3]

Hi
Thanks for your reply
I realize my fault has gone back to BT, but it has been there before,with no result,
My line to the exchange has no issues, although at your end you saw many disconnections
on the day the fault occured,but my logs showed none this end,apart from the odd dslam retraining
often at 8 in the morning,
Does that mean the fault is in the exchange before it even gets to yourselves?
and will  BT will look further now,
Later

[#4]

That's a big difference between sync speed and actual throughput. I'm guessing that you have already checked your BRAS profile as recorded by both the BT speedtester (speedtester.bt.com) and Plusnet (via 'Connection settings, High-speed Broadband'), but just in case you haven't it would be worth doing this, as sometimes they can get out of line with each other.
Graham

[#5]

Here is my BT Profile
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 7080 kbps(DOWN-STREAM),  952 kbps(UP-STREAM)
    IP profile for your line is - 6000 kbps
    Actual IP throughput achieved during the test was - 366 kbps
Which matches my download speeds,
from Plusnets speedtester
Today 14:23  304 kbps (38kB/s)  814 kbps (102kB/s)

It is getting slower and slower,!!

Later
Kit this end Netgear GT834GT with DGTeam 0845 firmware.
Same results on windows XP,and Sabayon Linux boxes
Later

[#6]

whats the currnet speed say here https://portal.plus.net/my.html?action=data_transfer_speed

[#7]

Hi Asbo
Phone exchange:
    HOVE
Estimated line speed:
    6 Mbps - Checked on 2009-07-09 13:48:57
Current line speed:
    5500
Much longer and Idnet may be an option.They offer 21CN  for
£20 odd quid, the negative is you get 30 meg limit but only 10meg
of that can be used between 8am and midnight , Madness!
I would much rather stay here so I will wait anouther week
before making that decistion
Later

[#8]

I did mean gig sorry

[#9]

james is there a 21cn exchange capicty checker or is this data inclued with the current usertools checker?

[#10]

Oooo... What a good question!
I would have hoped that no exchanges were suffering from capacity problems, but knowing BT anything is possible!

[#11]

Hi
Just to show my connection can behave this test is nearer what I used to get.
Will monitor it today, I have had the odd burst of speed lately but it never lasts
Today 09:30  5072 kbps (634kB/s)  817 kbps (102kB/s)
See what I mean minutes later!
Today 09:38  1644 kbps (206kB/s)  817 kbps (102kB/s)
Maybe Hove exchange has a problem?
Later

[#12]

Do you switch all your equipment off and when you see the higher speeds it's normally just after you have switched them on? I be inclined to try a different modem. I had a problem in the pass where the modem was syncing normally but the throughput was a small fraction of the sync speed.

[#13]

We can ask BT to see what the VP (or equivalent) status of an exchange is.
I'll see what I can find out.

[#14]

Hi
I have been down the swap kit out road, reboot router etc.
Makes not the slightest difference,This is with different routers and
XP or Linux boxes
Speed back to normal again!
                      Fri 17th
Today 09:30  5072 kbps (634kB/s)  817 kbps (102kB/s)
Today 10:00  1191 kbps (149kB/s)  815 kbps (102kB/s)
Today 10:01  1189 kbps (149kB/s)  818 kbps (102kB/s)
Today 11:42  507 kbps (63.4kB/s)    818 kbps (102kB/s)
Today 11:47  478 kbps (59.8kB/s)    815 kbps (102kB/s)
Later
Can someone explain why upload speed is unaffected by this

[#15]

Hiya,
BT have passed your fault back asking to get available appointment times for you.