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Downloading speed so much slower than previous subscription

smackay
Newbie
Posts: 6
Registered: ‎08-07-2008

Downloading speed so much slower than previous subscription

Im very new to Plusnet, as previously with orange. However i am very dissatisified with the downloading speed. Previously i could download multiple item but now any more than two items and barely anything happensHuh? Is there a problemHuh
14 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Downloading speed so much slower than previous subscription

Hi there,
TBH it depends on what you are downloading, I can see you are on BBYW Option 1 which has certain rate limits applied at certain times of the day. You can see which protocols these affect here:-
http://www.plus.net/support/broadband/quality_broadband/speed.shtml#Option1speeds
Are your speed test results good? Try performing a couple at http://www.speedtester.bt.com and post the results back.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: Downloading speed so much slower than previous subscription

In addition to what Chris says, can you post a comparative speedtest from http://speedtester.bt.com and http://www.mybroadbandspeed.co.uk ; - this can help highligh configuration issues which are easily fixed Smiley
B.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Downloading speed so much slower than previous subscription

Hiya,
Thanks for your time on the phone just now.
Like I said, part of the problem might have been down to our not profiling your connection in line with what BT do, so I've just made a change at this end.
The speed test site I was telling you about was http://www.mybroadbandspeed.co.uk
Another good one to use (although sometimes it doesn't work!) is http://www.speedtester.bt.com
It'll ask you for your telephone number and also your username.  the the one that looks like username@plusdsl.net
Let us know how you get on Smiley
smackay
Newbie
Posts: 6
Registered: ‎08-07-2008

Re: Downloading speed so much slower than previous subscription

Thanks will give it a go and get back to ya!! Grin
smackay
Newbie
Posts: 6
Registered: ‎08-07-2008

Re: Downloading speed so much slower than previous subscription

Hey went to that website which was recommended and it says my download speed is 5783 kbps with an upload speed of 369 kbps. Is that good or badHuhHuh
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: Downloading speed so much slower than previous subscription

That's not bad at all.
B.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Downloading speed so much slower than previous subscription

I'd hazard a guess that it would have been better than it was when you were with Orange Wink
Let me know if things start feeling a little bit on the slow side and we'll see if there's something else that we can suggest.
smackay
Newbie
Posts: 6
Registered: ‎08-07-2008

Re: Downloading speed so much slower than previous subscription

I didnt get a chance to check out how the downloading was going due to my computer shutting itself down and restarting due to 'vital updates'.........very frustrating!!!
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Downloading speed so much slower than previous subscription

Computers are like that sometimes Smiley
smackay
Newbie
Posts: 6
Registered: ‎08-07-2008

Re: Downloading speed so much slower than previous subscription

Attempted to Download last night and it now appears slower than ever!!!! Any more suggestionsHuh
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Downloading speed so much slower than previous subscription

What are you downloading? Is it from a website or P2P/torrents?
If it's P2P/torrents then please remember that your account is subjected to the rate limits detailed here:-
http://www.plus.net/support/broadband/quality_broadband/speed.shtml#Option1speeds
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
smackay
Newbie
Posts: 6
Registered: ‎08-07-2008

Re: Downloading speed so much slower than previous subscription

Yeah its peer to peer and its far too slow!!! I am still within the time line to cancel my contractHuh
Community Veteran
Posts: 3,789
Registered: ‎08-06-2007

Re: Downloading speed so much slower than previous subscription

I would suggest that if you're regularly using (or intending to use) P2P applications then Option 1 is not the correct account type for you to be on.  Option 1 is not designed for this sort of usage, which is why the restrictions are in-place.
If you're intending to continue using P2P, then at the very least I would suggest that Option 2 is a better option (although please bear in mind these are also rate-limited during peak times).
For a truly unrestricted (in terms of protocol limits) service, BBYW Pro would be the best suggestion as you will be able to attain line-speed 24/7.  However, there is a premium for this which is reflected in the higher charges for BBYW Pro.
You really need to assess your usage and look at the available options.  http://www.mybroadbandusage.co.uk/ is a good site for calculating what your usage is likely to be.
B.
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: Downloading speed so much slower than previous subscription

As Barry says option 1 really isn't designed for P2P usage, you may find a better product by using the usage calculator he's linked to.
Unfortunately cancelling your account would result in charges for the deferred activation and router we sent along with the 30 day cancellation period.
If you are going to be using P2P regularly then option 2 or pro would be my initial suggestions of accounts to switch to.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff