Download speeds less than 150kbps

[#1]

I have been on the ADSL2+ (21CN) trial since February this year and have been very happy until now.
In June I noticed a drop in my download speed but put it down to a blip. However although my net experience has not been greatly effected I don't believe my speeds have ever increased back to what I was originally receiving. Today downloading a file I was getting a download throughput of 85kbps - this is just not acceptable.
The exchange checker shows no issues with my exchange - Upton Park
My router (linksys wag200g) shows the following: -
DSL Status:  Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Fast
Downstream Rate: 18441 kbps
Upstream Rate: 1091 kbps
Downstream Margin: 12 db
Upstream Margin: 6 db
Downstream Line Attenuation: 9 db
Upstream Line Attenuation: 2 db
Downstream Transmit Power: 9 db
Upstream Transmit Power: 12 db
Plusnet speedtest shows: -
Today 10:59  1401 kbps (175kB/s)  932 kbps (117kB/s)
Jun 26, 21:16       851 kbps (106kB/s) 943 kbps (118kB/s)
Jun 26, 21:10       936 kbps (117kB/s) 933 kbps (117kB/s)
Jun 26, 21:07     1396 kbps (175kB/s) 933 kbps (117kB/s)
Jun 4, 20:49         13747 kbps (1.72MB/s) 936 kbps (117kB/s)
Jun 4, 19:49           6999 kbps (875kB/s) 944 kbps (118kB/s)
Jun 4, 19:44           4637 kbps (580kB/s) 944 kbps (118kB/s)
Jun 4, 19:42           5950 kbps (744kB/s) 940 kbps (118kB/s)
Jun 4, 19:40           3888 kbps (486kB/s) 942 kbps (118kB/s)
Jun 4, 19:39            7620 kbps (953kB/s) 944 kbps (118kB/s)
Jun 4, 19:38           9389 kbps (1.17MB/s) 943 kbps (118kB/s)
May 5, 07:10 15129 kbps (1.89MB/s) 936 kbps (117kB/s)
Apr 25, 17:34 14388 kbps (1.8MB/s) 936 kbps (117kB/s)
Apr 17, 07:33 13283 kbps (1.66MB/s) 936 kbps (117kB/s)
Apr 16, 17:20 15132 kbps (1.89MB/s) 935 kbps (117kB/s)
Apr 16, 07:19 14927 kbps (1.87MB/s) 927 kbps (116kB/s)
Apr 15, 07:12 15125 kbps (1.89MB/s) 926 kbps (116kB/s)
Apr 14, 07:07 15122 kbps (1.89MB/s) 940 kbps (118kB/s)
Apr 14, 00:35 15094 kbps (1.89MB/s) 939 kbps (117kB/s)
BT Speedtest today shows: -
DSL Connection rate 18440kbps downstream 1091kbps upstream
IP throughput 916kbps
Both BT and plusnet have my profile as 16000kbps.
The only change that has occurred recently is my switch from a BT phone to Plusnet Home phone during May. It may only be a coincidence but it does appear that my loss of download speed coincides with this change.
I have tried to raise a fault today, but that requires I carry out 3 BT speedtests which can only be done 3 hours apart.
Is anyone able to make any suggestions or move this forward for me please.
Many Thanks,
Kevin

[#2]

Hi,
There's no obvious problems showing on your account, as you note the speed profile is set the same as BT and your traffic management profile shows fine. I've run a quick test on the line too and that's coming back inconclusive, there's nothing that shows as a fault but it needs the results of those BT speedtest in order to determine whether there is a line fault or not.
Best thing to do is run the BT speedtest the 2 or 3 more times that you need to do, make sure you reboot PC and router between the tests, then complete the fault ticket and we can then re-run the tests and see it comes back with.
I'd say it was unlikely to be related to the Home Phone switch, but you never know, I'd certainly note that on the ticket so we can check. I'd also suggest running the speedtests on www.thinkbroadband.com and www.speedtest.net just as a comparison to the BT Speedtest and our test (interesting that our test is 50% higher than BT although still significantly lower than previously).

[#3]

Thanks for the reply Dave.
I will do as you suggest and report on the ticket I began to raise earlier. I will also add findings here for completeness.
Kevin

[#4]

Dave,
I have completed all the tests as requested and completed logging the fault. I am not sure if the additional information I enclosed has been picked up as it is not appearing in the fault status page. Apart from repating the above I included all the test results. I include them here for information.
BT Speedtest 2 : - DSL Connection rate 18440kbps downstream 1091kbps upstream IP throughput 745kbps
BT Speedtest 3 : - DSL Connection rate 18497kbps downstream 1104kbps upstream IP throughput 961kbps
ThinkBroadband test 1: -d/l 679 u/l 922
ThinkBroadband test 2: -d/l 727 u/l 924
SpeedTest.net test 1: - d/l 0.96Mb/s u/l 0.94Mb/s ping 20ms
SpeedTest.net test 2: - d/l 0.66Mb/s u/l 0.94Mb/s ping 20ms

Hope this info helps to resolve the issue.
Regards,
Kevin

[#5]

Hi Kevin,
Those results look particularly poor.
Are you still seeing similar issues following a reboot of your router?

[#6]

Hi James,
Yes, those are after a reboot. I habe carried out a furtehr reboot this morning (2am) and retested. I copy here a series of speed tests done with speedtest.net.
7/14/2009 2:43 AM BST  212.159.77.140  1.04 Mb/s  0.93 Mb/s  20 ms  Birmingham  < 50 mi
7/14/2009 2:08 AM BST  212.159.77.140  0.64 Mb/s  0.92 Mb/s  22 ms  Birmingham  < 50 mi
7/14/2009 2:07 AM BST 212.159.77.140 0.78 Mb/s 0.91 Mb/s 21 ms Birmingham < 50 mi
7/13/2009 2:28 PM BST 212.159.77.140 1.20 Mb/s 0.91 Mb/s 53 ms Cork ~ 300 mi
7/13/2009 2:27 PM BST 212.159.77.140 1.19 Mb/s 0.92 Mb/s 41 ms Dublin ~ 200 mi
7/13/2009 2:26 PM BST 212.159.77.140 2.66 Mb/s 0.92 Mb/s 17 ms London ~ 100 mi
7/13/2009 2:25 PM BST 212.159.77.140 1.08 Mb/s 0.92 Mb/s 20 ms Birmingham < 50 mi
7/13/2009 2:25 PM BST 212.159.77.140 1.37 Mb/s 0.92 Mb/s 20 ms Birmingham < 50 mi
7/13/2009 2:24 PM BST 212.159.77.140 1.26 Mb/s 0.92 Mb/s 20 ms Birmingham < 50 mi
7/13/2009 2:11 PM BST 212.159.77.140 4.59 Mb/s 0.92 Mb/s 19 ms Birmingham < 50 mi
7/13/2009 2:10 PM BST 212.159.77.140 2.30 Mb/s 0.92 Mb/s 21 ms Birmingham < 50 mi
7/13/2009 1:44 PM BST 212.159.77.140 5.10 Mb/s 0.92 Mb/s 22 ms Coventry < 50 mi
7/13/2009 1:43 PM BST 212.159.77.140 6.48 Mb/s 0.92 Mb/s 20 ms Birmingham < 50 mi
7/13/2009 11:02 AM BST 212.159.77.140 1.56 Mb/s 0.92 Mb/s 21 ms Birmingham < 50 mi
7/13/2009 11:01 AM BST 212.159.77.140 3.60 Mb/s 0.92 Mb/s 21 ms Birmingham < 50 mi
7/13/2009 11:00 AM BST 212.159.77.140 1.22 Mb/s 0.92 Mb/s 20 ms Birmingham < 50 mi
7/13/2009 6:26 AM BST 212.159.77.140 14.65 Mb/s 0.89 Mb/s 11 ms Maidenhead ~ 100 mi
7/13/2009 6:25 AM BST 212.159.77.140 12.27 Mb/s 0.92 Mb/s 56 ms Torshavn ~ 700 mi
7/13/2009 6:25 AM BST 212.159.77.140 9.21 Mb/s 0.91 Mb/s 55 ms Leikanger ~ 750 mi
7/13/2009 6:24 AM BST 212.159.77.140 12.11 Mb/s 0.92 Mb/s 20 ms Birmingham < 50 mi
As you can see not a great bunch of results. Although the interesting 3 are on 31 July at 6:25am. These prove I am capable of receiving the high download speeds. What I don't understand and is why the deterioration kicks in to a point where the speed is less than 1Mb/s.
I have a ticket open (29347570) which has been escalated. I will be on leave now for a week so hopefully all will be back to normal when I return.
Kinds Regards
Kevin

[#7]

Thanks Kevin.
We're just putting a call into BT for you to determine if your VPs (Virtual Paths) at the exchange are "running hot".

[#8]

Returned home from Holiday today to find an update to my my ticket advising that my case was today returned to the CSC - DSL Faults WBC pool. That was at 9:06. Have heard nothing since. It seems that I am therefore not a high priority even though I reported  this 10 days ago and the fault started in May. My download speeds are the same as previously reported. Currently doing an update to AoC and getting d/l speed of 25-50 KB/s. For high speed broadband that is totally unacceptable.
For information, my router was on all the time I was away. I disconnected it for an hour today. Reconnected and it shows the following stats: -
DSL Status:  Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Fast
Downstream Rate: 18665 kbps
Upstream Rate: 1083 kbps
Downstream Margin: 12 db
Upstream Margin: 6 db
Downstream Line Attenuation: 9 db
Upstream Line Attenuation: 1.5 db
Downstream Transmit Power: 9 db
Upstream Transmit Power: 13 db
PlusNet shows profile remaining at 16000.
I still believe that this fault was caused by my swap to PlusNet Home Phone and so far no one has done anything to disprove that.
Hoping that this will be resolved soon.
Kevin

[#9]

For information and to ensure my issue is logged in two places.
Copy of update I have posted on my open ticket (29347570) today.
Hi,
I have today conducted tests and the results are as follows: -
Before a router reset.
Results from speedtest.net
7/22/2009 10:04 AM BST 212.159.77.140 1.95 Mb/s 0.92 Mb/s 18 ms Birmingham <50 mi
7/22/2009 10:03 AM BST 212.159.77.140 1.37 Mb/s 0.84 Mb/s 11 ms Maidenhead ~ 100 mi
7/22/2009 10:03 AM BST 212.159.77.140 1.24 Mb/s 0.92 Mb/s 42 ms Bergen ~ 600 mi
7/22/2009 10:02 AM BST 212.159.77.140 1.68 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 9:59 AM BST 212.159.77.140 4.31 Mb/s 0.92 Mb/s 17 ms London ~ 100 mi
7/22/2009 9:58 AM BST 212.159.77.140 2.93 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 9:58 AM BST 212.159.77.140 3.70 Mb/s 0.92 Mb/s 17 ms London ~ 100 mi
7/22/2009 9:57 AM BST 212.159.77.140 5.37 Mb/s 0.92 Mb/s 18 ms Birmingham < 50 mi
7/22/2009 9:56 AM BST 212.159.77.140 7.19 Mb/s 0.92 Mb/s 17 ms Birmingham < 50 mi
7/22/2009 9:52 AM BST 212.159.77.140 5.51 Mb/s 0.92 Mb/s 17 ms Birmingham < 50 mi
7/22/2009 4:18 AM BST 212.159.77.140 6.14 Mb/s 0.92 Mb/s 30 ms Birmingham < 50 mi
7/22/2009 4:17 AM BST 212.159.77.140 4.80 Mb/s 0.92 Mb/s 17 ms London ~ 100 mi
7/22/2009 4:14 AM BST 212.159.77.140 5.55 Mb/s 0.92 Mb/s 17 ms London ~ 100 mi
7/22/2009 4:13 AM BST 212.159.77.140 7.30 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 4:12 AM BST 212.159.77.140 5.01 Mb/s 0.92 Mb/s 39 ms Birmingham < 50 mi
7/22/2009 4:12 AM BST 212.159.77.140 4.14 Mb/s 0.91 Mb/s 38 ms Birmingham < 50 mi
7/22/2009 3:29 AM BST 212.159.77.140 2.67 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 2:28 AM BST 212.159.77.140 2.77 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 2:27 AM BST 212.159.77.140 2.20 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 1:36 AM BST 212.159.77.140 0.52 Mb/s 0.92 Mb/s 18 ms London ~ 100 mi
7/22/2009 1:35 AM BST 212.159.77.140 0.53 Mb/s 0.92 Mb/s 19 ms Birmingham < 50 mi
7/22/2009 1:35 AM BST 212.159.77.140 0.62 Mb/s 0.92 Mb/s 18 ms Birmingham < 50 mi
After a router reset (router off for 40 mins, all cables removed and reconnected).
7/22/2009 12:22 PM BST 212.159.77.140 0.44 Mb/s 0.93 Mb/s 17 ms Birmingham <
50 mi
7/22/2009 11:45 AM BST 212.159.77.140 0.89 Mb/s 0.93 Mb/s 30 ms Birmingham <
50 mi
7/22/2009 11:44 AM BST 212.159.77.140 0.60 Mb/s 0.93 Mb/s 17 ms Birmingham < 50 mi
I also conducted a BT speedtest, results are
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 18489 kbps(DOWN-STREAM),  1091 kbps(UP-STREAM)
    IP profile for your line is - 16000 kbps
    Actual IP throughput achieved during the test was - 821 kbps
This test was not conclusive and further testing is required.
As can be seen from the tests carried out two things are apparent.
1) The speed I am receiving is not what would be expected from either the ADSL2+ trial or what I could expect to receive if I was on standard 'up to 8MB' service.
2) The speed I do get is generally less than 1 mbps but early  in the morning (4am) the speed is higher, although still not what I was used to prior to June.
To confirm I was receiving download speeds in the region of 13000+ kbps and I copy below results from plusnet speedtest: -
Jun 4, 20:49 13747 kbps (1.72MB/s) 936 kbps (117kB/s)
May 5, 07:10 15129 kbps (1.89MB/s) 936 kbps (117kB/s)
Apr 25, 17:34 14388 kbps (1.8MB/s) 936 kbps (117kB/s)
Apr 17, 07:33 13283 kbps (1.66MB/s) 936 kbps (117kB/s)
I also copy current connection stats from my router: -
DSL Status:  Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Fast
Downstream Rate: 18489 kbps
Upstream Rate: 1091 kbps
Downstream Margin: 12 db
Upstream Margin: 6 db
Downstream Line Attenuation: 9 db
Upstream Line Attenuation: 1.5 db
Downstream Transmit Power: 9 db
Upstream Transmit Power: 12 db
I have also conducted tests with other online speed testers and they all give similar results.
The current d/l speeds I am receiving are now beginning to affect my online gaming experience. This really needs to be corrected.
Kind Regards,
Kevin

[#10]

Hi Neondaze
You are not alone see my thread ,mine also started weeks ago,
and to be honest I am not happy with how it is being handled.
my last ticket reply has not been answered.
And although my line to the Exchange is fine . in fact only yesterday
it raised my sync, and lowered my interleaving!
My problem like yours is lack of throughput,mainly but not always
daytime
A typical day (last Sunday)
Today 01:39  3087 kbps (386kB/s)  814 kbps (102kB/s)
Today 09:09  5429 kbps (679kB/s)  812 kbps (102kB/s)
Today 09:15  3820 kbps (478kB/s)  814 kbps (102kB/s)
Today 09:16  5198 kbps (650kB/s)  813 kbps (102kB/s)
Today 09:17  5603 kbps (700kB/s)  812 kbps (102kB/s)
Today 09:18  5347 kbps (668kB/s)  814 kbps (102kB/s)
Today 09:26  5464 kbps (683kB/s)  812 kbps (102kB/s)
Today 11:40  674 kbps (84.3kB/s)  812 kbps (102kB/s)
Today 12:09 903 kbps (113kB/s) 816 kbps (102kB/s)
Today 12:13 868 kbps (109kB/s) 812 kbps (102kB/s)
Today 15:29 821 kbps (103kB/s) 816 kbps (102kB/s)
Today 18:25  580 kbps (72.5kB/s)  809 kbps (101kB/s)
Today 20:48  567 kbps (70.9kB/s)  812 kbps (102kB/s)
Today 21:52  634 kbps (79.3kB/s)  812 kbps (102kB/s)
Today 23:41  2606 kbps (326kB/s)  813 kbps (102kB/s) 
Today 23:40 3921 kbps (490kB/s) 813 kbps (102kB/s)
Today 23:58  3720 kbps (465kB/s)  816 kbps (102kB/s) 
Today 23:58 4814 kbps (602kB/s) 815 kbps (102kB/s)
Today 00:00  5821 kbps (728kB/s)  815 kbps (102kB/s)
Today 00:44  1871 kbps (234kB/s)  815 kbps (102kB/s)

And my BT profile is fine
Test1 comprises of Best Effort Test: -provides background information.
    Your DSL connection rate: 7332 kbps(DOWN-STREAM),  952 kbps(UP-STREAM)
    IP profile for your line is - 6000 kbps
    Actual IP throughput achieved during the test was - 498 kbps
and now
Today 13:05  305 kbps (38.1kB/s)  623 kbps (77.9kB/s)
This is NOT acceptable to me , and if it carries on I will be forced
to look around elsewhere
Hope your is sorted soon
Later

[#11]

Currently downloading latest NVidia graphics drivers. File size 118 MB, download speed average 55 kB/sec. Total download time 30 minutes. Rather too long I think.
I have no idea since my ticket update this morning if this is being looked at.
What I do know for sure is that I am able to look at other suppliers of Broadband and phone service. I guess Plus Net need to decide if they want to retain a customer of 7 years.
Regards
Kevin

[#12]

The saga continues. Apparently BT have conducted tests, although that did not include a visit to the property. Surprisingly BT did not discover a fault!
The result of BT's tests is that I have been requested to carry out more tests at home, which in fact are the self same tests that I was asked to carry out prior to submitting my ticket three weks ago. Why the same tests should now give a different result when the issue has not been resolved I do not know.
I attach for the interest of the forum the reply I have added to my ticket tonight.
Hi,
Having read the results of the BT tests I am disappointed that 1) they showed no issue 2) an engineer did not visit the premises.
Regardless of what automated test systems say there is indeed most definitely a fault. Like the automated test systems, my router stats show that I should not have any issues. However countless speed tests and my general usage of my connection (browsing, sending receiving emails, on-line gaming, video streaming) tell me that my download speed is very poor. I also do not understand why my upload speed should be rock steady at the expected speed but my download speed should fluctuate from high early in the morning (4am) to lower than dial up throughout the day. In fact the only time my speed seems to be anything like it should be is between 4am and 6am (see attached test results). I conducted speed test results yesterday and today and these are attached.
Speed test results 28 and 29 July
7/29/2009 7:42 PM BST 212.159.77.140 0.46 Mb/s 0.93 Mb/s 35 ms Birmingham < 50 mi
7/29/2009 7:20 PM BST 212.159.77.140 0.38 Mb/s 0.93 Mb/s 33 ms Birmingham < 50 mi
7/29/2009 7:06 PM BST 212.159.77.140 0.48 Mb/s 0.92 Mb/s 39 ms Birmingham < 50 mi
7/29/2009 7:05 PM BST 212.159.77.140 0.87 Mb/s 0.93 Mb/s 38 ms Birmingham < 50 mi
7/29/2009 6:52 PM BST 212.159.77.140 0.38 Mb/s 0.92 Mb/s 28 ms Birmingham < 50 mi
7/29/2009 6:46 PM BST 212.159.77.140 0.45 Mb/s 0.92 Mb/s 27 ms Birmingham < 50 mi
7/29/2009 6:45 PM BST 212.159.77.140 0.49 Mb/s 0.92 Mb/s 28 ms Birmingham < 50 mi
7/29/2009 6:44 PM BST 212.159.77.140 0.47 Mb/s 0.92 Mb/s 28 ms Birmingham < 50 mi
7/29/2009 6:29 PM BST 212.159.77.140 0.28 Mb/s 0.95 Mb/s 34 ms Birmingham < 50 mi
7/29/2009 6:28 PM BST 212.159.77.140 0.33 Mb/s 0.95 Mb/s 33 ms Birmingham < 50 mi
7/29/2009 5:15 PM BST 212.159.77.140 0.39 Mb/s 0.93 Mb/s 27 ms Birmingham < 50 mi
7/29/2009 4:55 PM BST 212.159.77.140 0.39 Mb/s 0.93 Mb/s 28 ms Birmingham < 50 mi
7/29/2009 4:55 PM BST 212.159.77.140 0.41 Mb/s 0.93 Mb/s 27 ms Birmingham < 50 mi
7/29/2009 8:16 AM BST 212.159.77.140 7.41 Mb/s 0.93 Mb/s 24 ms Birmingham < 50 mi
7/29/2009 8:15 AM BST 212.159.77.140 8.99 Mb/s 0.93 Mb/s 25 ms Birmingham < 50 mi
7/29/2009 7:37 AM BST 212.159.77.140 11.45 Mb/s 0.93 Mb/s 25 ms Birmingham < 50 mi
7/29/2009 7:36 AM BST 212.159.77.140 8.25 Mb/s 0.93 Mb/s 25 ms Birmingham < 50 mi
7/29/2009 7:36 AM BST 212.159.77.140 11.62 Mb/s 0.93 Mb/s 24 ms Birmingham < 50 mi
7/29/2009 7:35 AM BST 212.159.77.140 10.10 Mb/s 0.93 Mb/s 24 ms Birmingham < 50 mi
7/28/2009 10:51 PM BST 212.159.77.140 0.66 Mb/s 0.94 Mb/s 25 ms Birmingham < 50 mi
7/28/2009 9:38 PM BST 212.159.77.140 0.42 Mb/s 0.93 Mb/s 25 ms Birmingham < 50 mi
7/28/2009 9:36 PM BST 212.159.77.140 0.47 Mb/s 0.93 Mb/s 25 ms Birmingham < 50 mi
7/28/2009 5:20 PM BST 212.159.77.140 0.55 Mb/s 0.93 Mb/s 24 ms Birmingham < 50 mi
7/28/2009 4:51 PM BST 212.159.77.140 0.64 Mb/s 0.94 Mb/s 24 ms Birmingham < 50 mi
7/28/2009 3:47 PM BST 212.159.77.140 0.62 Mb/s 0.93 Mb/s 24 ms Birmingham < 50 mi
As requested I tried tests tonight with no other telecommunication equipment connected. I tested the connection in the master socket. I used different cabling. I used a different router for some of the tests. I used another filter.
I attach details of stats from the two routers I have used, one a Linksys WAG200g the other an SMC 7904WBRA. Both routers are ADSL2+ compliant and are set to ADSL2+
The stats are as follows: -
Linksys Router stats 17:17 before shut down.
DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Interleaved
Downstream Rate: 18702 kbps
Upstream Rate: 1092 kbps
Downstream Margin: 12 db
Upstream Margin: 6 db
Downstream Line Attenuation: 9 db
Upstream Line Attenuation: 2 db
Downstream Transmit Power: 9 db
Upstream Transmit Power: 12 db

Linksys Router stats 18:24 after shut down.
DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Interleaved
Downstream Rate: 18639 kbps
Upstream Rate: 1114 kbps
Downstream Margin: 12 db
Upstream Margin: 6 db
Downstream Line Attenuation: 9 db
Upstream Line Attenuation: 1.5 db
Downstream Transmit Power: 9 db
Upstream Transmit Power: 12 db

SMC Router Stats 18:46
•  Line Status --- SHOWTIME
Link Type --- Interleaved Path
• [Go Top]
•  Data Rate:
Stream Type Actual Data Rate
Up Stream 1084 (Kbps.)
Down Stream 17888 (Kbps.)
[Go Top]
•  Operation Data / Defect Indication:
Operation Data Upstream Downstream
Noise Margin 7 dB 12 dB
Attenuation 8 dB 8 dB

Linksys Router Stats 19:01 Master Socket
DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Interleaved
Downstream Rate: 17492 kbps
Upstream Rate: 1111 kbps
Downstream Margin: 12 db
Upstream Margin: 6 db
Downstream Line Attenuation: 9 db
Upstream Line Attenuation: 1.5 db
Downstream Transmit Power: 9 db
Upstream Transmit Power: 12 db
As can be seen the routers show I should be getting high download speed. The test results show that at times I get high download speed. Previous information I have given shows that I was getting high download speed. As far as I am concerned the only difference to my set up is the change from BT phone to Plus Net Home Phone. Prior to the change at end May my download speed was rock steady. Only since the change has there been an issue. Has anyone looked to see if this is the reason?
Today when I got home I looked at the phone cables external to my property as these have been a source of issues in the past which BT fixed. I suggest that rather than relying on automated tests perhaps BT should come and look at the wiring again.
I really do want this sorted as at the moment I definitely am not receiving what I am paying for - which is a premium broadband service - ADSL2+ trial withstanding.
Regards
Kevin Anstee
I really cannot understand why everyone is insisting that there is not a fault because that is what automated tests show, when the evidence I supply shows otherwise. I am paying for a premium service but receiving dial-up download speeds. Definitely not a happy bunny.
Kevin

[#13]

I can't see whether you are connected to the router by WiFi or ethernet. What you are describing is what I and others have experience with WiFi connections. Normally solved by selecting another channel. If you are using WiFi my first suggestion is to use ethernet to see if this solve the problem.

[#14]

Hi itsme,
Connected by ethernet. None of the tests have been connected by WiFi. I should also point out that the test have been carried out on both a pc and laptop, both connected by ethernet so the issue is not with NIC cards.
Regards,
Kevin

[#15]

BT & Plusnet profiles say 5.5Mbps for me.
PN speedchecker (and any other checker) say about 2.4Mbps - and this reflects my web browsing performance.