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Download speed slower than modem indicated connection speed

Pete4000uk
Grafter
Posts: 40
Registered: 21-12-2007

Download speed slower than modem indicated connection speed

I already have a ticket out on this but I am wondering what may lay behind this problem.
Bank Hol Monday my upto 8meg broadband crashed and burned. The modem could not find a stable connection for most of the day until it settled down at around 300kbps from a normal 5-6mbps.  Shocked  Sad
At the moment (9th April) the modem is saying that I am connected at 7328 kbps but download speed testers say I am around the 200kbps mark. So what can cause a connection of 7+mbps but only a download speed of under 300kbps? Did a tired technician spill his tea in the exchange?  Huh
Broadband2k
Happy Plusnet customer since 2002  Smiley
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Download speed slower than modem indicated connection speed

IP profile run the BT speedtest to check
Plusnet profile - check here https://portal.plus.net/my.html?action=data_transfer_speed
http://www.kitz.co.uk/adsl/IPprofile.htm
Pete4000uk
Grafter
Posts: 40
Registered: 21-12-2007

Re: Download speed slower than modem indicated connection speed

PlusNet:
Telephone number:
0145375****
Phone exchange:
STROUD
Estimated line speed:
5 - Checked on 2009-05-22 13:46:28
Current line speed:
250
--
BT
Download speedachieved during the test was - 210 Kbps
For your connection, the acceptable range of speeds is 600-5000 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 5000 Kbps

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Download speed slower than modem indicated connection speed

unfortunately there are two different BT outputs, and nobody seems to know why, the one you got doesnt  give the correct answer, i.e. it hasnt gor your profile speed, give it another try, but you have to wait a while before you can
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Download speed slower than modem indicated connection speed

Current line speed 250kbps is the problem.
It should pick up in about 12/24 hours after the IP profile increases (it may already have)