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Download speed slow

MermaidRebecca
Newbie
Posts: 1
Registered: ‎04-04-2023

Download speed slow

I pay for 64 - 72 Mbps but I'm only getting a max of 42 Mbps. I've reset the router but it doesn't seem to help?
1 REPLY 1
jab1
Legend
Posts: 17,315
Thanks: 5,583
Fixes: 259
Registered: ‎24-02-2012

Re: Download speed slow

@MermaidRebecca , welcome to the forums.

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John