Download speed slow when uploading
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Download speed slow when uploading
19-12-2018 7:39 PM
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I am a fairly new signup, coming from Sky. My general upload/ download speed seems OK and comparable to Sky when I run a speed test, maybe a bit slower, but I have noticed that if I am uploading something such as doing a backup to Dropbox, the download speed drops drastically, virtually to nil. I did not get this on Sky.
To put in context, a webpage that opens in seconds might take around a minute to open, when the uploading is going on.
Does Plusnet "throttle" downloads whilst uploading? Or is this a glitch that technical support can look into?
Thanks
Re: Download speed slow when uploading
20-12-2018 9:13 AM
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Hi there.
While we don't throttle your speeds in any way and line tests aren't showing a definitive cause for the problem, we're seeing you're on a 3dB SNR target set by the dynamic line management(DLM) software at the exchange.
DLM would generally work in a different way compared with Sky as they'd likely use their own equipment at the exchange as opposed to the BT equipment we'd use.
I've made a change to the SNR target by increasing it to 6dB, which should complete within the next 30 minutes. Let us know if you're still experiencing problems afterwards.
Re: Download speed slow when uploading
21-12-2018 3:51 PM
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Thank you, I will review and let you know if any further issues.
Re: Download speed slow when uploading
21-12-2018 4:21 PM
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If you've switched to the Plusnet Hub Zero (Sagemcom 2704N), then it's a problem with those routers (bufferbloat).
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- Re: Download speed slow when uploading