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Download speed problem

ChewBarker
Newbie
Posts: 5
Registered: 18-01-2010

Download speed problem

My download speed has dropped from around 5.5Mb to 0.1Mb.

I have tried to run speedtester.bt.com with this result
Quote
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

I have tried multiple times with the same error.
My router stats are below.
Quote
Parameters
DSP Firmware Version E.25.41.55 A
Connected true
Operational Mode G.Dmt
Annex Type AnnexA
Upstream 448000
Downstream 7168000
Elapsed Time 0 day 0 hr 49 min 4 sec
SNR Margin(Upstream) 22 dB
SNR Margin(Downstream) 11.5 dB
Line Attenuation(Upstream) 23.5 dB
Line Attenuation(Downstream) 40.0 dB
CRC Errors(Upstream) 5
CRC Errors(Downstream) 0
Latency(Upstream) Interleave
Latency(Downstream) Interleave

As you can see downstream looks ok. I have tried resetting the router and running speedtests from wired and wireless connection, with identical results.
My plus net IP profile seems normal at 5.5mb
Can someone please look to see what the issue is?
Thanks
3 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Download speed problem

I've had a look over your account and can't see anything that would causes these problems. I'd suggest logging in to the router, disconnecting and then reconnecting and trying another speedtest (try a couple of different sites) and then running through https://faults.plus.net and report this through to our faults team if you're still having problems.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
ChewBarker
Newbie
Posts: 5
Registered: 18-01-2010

Re: Download speed problem

Resolved.
I still don't know what caused the problem, as all 5 of my machines experienced the same problem.
Today I'm back up to my usual speed.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Download speed problem

Glad it's back to normal, not to sure what caused it as there were no network issues.
If there's anything else then give us a shout.