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Download speed problem
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- Re: Download speed problem
Download speed problem
10-10-2012 7:57 PM
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My download speed has dropped from around 5.5Mb to 0.1Mb.
I have tried to run speedtester.bt.com with this result
I have tried multiple times with the same error.
My router stats are below.
As you can see downstream looks ok. I have tried resetting the router and running speedtests from wired and wireless connection, with identical results.
My plus net IP profile seems normal at 5.5mb
Can someone please look to see what the issue is?
Thanks
I have tried to run speedtester.bt.com with this result
Quote The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.
I have tried multiple times with the same error.
My router stats are below.
Quote Parameters
DSP Firmware Version E.25.41.55 A
Connected true
Operational Mode G.Dmt
Annex Type AnnexA
Upstream 448000
Downstream 7168000
Elapsed Time 0 day 0 hr 49 min 4 sec
SNR Margin(Upstream) 22 dB
SNR Margin(Downstream) 11.5 dB
Line Attenuation(Upstream) 23.5 dB
Line Attenuation(Downstream) 40.0 dB
CRC Errors(Upstream) 5
CRC Errors(Downstream) 0
Latency(Upstream) Interleave
Latency(Downstream) Interleave
As you can see downstream looks ok. I have tried resetting the router and running speedtests from wired and wireless connection, with identical results.
My plus net IP profile seems normal at 5.5mb
Can someone please look to see what the issue is?
Thanks
Message 1 of 4
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Re: Download speed problem
11-10-2012 9:29 AM
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I've had a look over your account and can't see anything that would causes these problems. I'd suggest logging in to the router, disconnecting and then reconnecting and trying another speedtest (try a couple of different sites) and then running through https://faults.plus.net and report this through to our faults team if you're still having problems.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 2 of 4
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Re: Download speed problem
11-10-2012 5:25 PM
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Resolved.
I still don't know what caused the problem, as all 5 of my machines experienced the same problem.
Today I'm back up to my usual speed.
I still don't know what caused the problem, as all 5 of my machines experienced the same problem.
Today I'm back up to my usual speed.
Message 3 of 4
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Re: Download speed problem
12-10-2012 9:24 AM
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Glad it's back to normal, not to sure what caused it as there were no network issues.
If there's anything else then give us a shout.
If there's anything else then give us a shout.
Message 4 of 4
(418 Views)
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