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Download speed now stuck at 0.23mbps :-(

Damian78
Grafter
Posts: 118
Registered: 22-04-2013

Download speed now stuck at 0.23mbps :-(

Hi all,
My broadband connection just reset about 40 mins ago.
Reconnected at 6900 but now downloads have gone from 5.3 meg to 0.23 meg!!
The upload speed was not affected.
The SNR was 6.1dB which is about normal.
Any ideas?
Just popping out so I've disconnected the router and ADSL cable. Phone line works fine with no crackles.
Can someone have a look at my connection and also advise if capling my upload speed will increase my downloads?
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Download speed now stuck at 0.23mbps :-(

Hi Damian78,
I'm sorry to hear of the issues that you're having here.
I'd be more than happy to take a look at your line, however as it's now disconnected, I won't be able to test your line. Once you've reconnected it, if you could let us know, and we'll take a look for you.
Chris Pettitt
Cloud Environments Engineer
Damian78
Grafter
Posts: 118
Registered: 22-04-2013

Re: Download speed now stuck at 0.23mbps :-(

Hi,
I've reconnected it and switched on now.
Thanks
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Download speed now stuck at 0.23mbps :-(

I've just checked your line over and can see that you've reconnected at speeds of 6937 which seems fine for your line.
Your speed profile is set correctly too. Can you please visit http://speedtest.btwholesale.com and run the initial speed test followed by 'Further Diagnostics'?
This will give us a good indication of where the fault may lay.
Chris Pettitt
Cloud Environments Engineer
Damian78
Grafter
Posts: 118
Registered: 22-04-2013

Re: Download speed now stuck at 0.23mbps :-(

1. Best Effort Test:  -provides background information.

Download  Speed
5.42 Mbps
 
0 Mbps 7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 5.42 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 6.12 Mbps
2. Upstream Test:  -provides background information.

Upload Speed
0.81 Mbps
 
0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.81Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


Hmmmm....not sure what's going on now
Damian78
Grafter
Posts: 118
Registered: 22-04-2013

Re: Download speed now stuck at 0.23mbps :-(

http://www.speedtest.net/my-result/3432655603
I tried the Speedtest App on my iPhone 5 and thas showing 0.23 so maybe my connection is fine?
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Download speed now stuck at 0.23mbps :-(

The connection looks fine, you can lose quite a lot of speed via Wireless.
It's always a good idea to try with an Ethernet on a PC/Laptop/Mac to see how your line is operating.
Chris Pettitt
Cloud Environments Engineer