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Download speed lower than upload speed

Willow
Newbie
Posts: 4
Registered: 03-03-2014

Download speed lower than upload speed

Since switching our service to UNLIMITED several days ago, our speed as been slower than ever. We made numerous phone calls to Plusnet over the weekend and are still waiting for this to be fixed.  Currently our download speed is 0.1 and our upload is 0.4.  We work from home, live in the country and rely on our internet.  Every time we phone the first thing we are told is that it's our router. It's not our router. If we would have gone out and bought a new router every time we've been told too we would have a stack of them sitting around. There are only a few houses in our area, and only two we know of have internet services, so it's not congession at our end. Can somebody please help? We are tired of phoning all the time and this shouldn't be happening especially with unlimited service.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Download speed lower than upload speed

Hi there,
The drop in speeds is due to the connection dropping out fairly frequently:
http://community.plus.net/visualradius/generate.php
I apologies if we have blamed your router, we shouldn't do that. However we do always ask if you have access to another so we can rule that out at an early stage.
Ticket 82124154 is with our faults team and we'll reply back to that for you ASAP.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Willow
Newbie
Posts: 4
Registered: 03-03-2014

Re: Download speed lower than upload speed

I'm unable to access the link you provided. Message is saying Access Denied?
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Download speed lower than upload speed

Sorry, it's not meant to be a link. Looks like it didn't paste correctly:
<img src="http://community.plus.net/visualradius/generated/image13938641231671.png"/>
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Willow
Newbie
Posts: 4
Registered: 03-03-2014

Re: Download speed lower than upload speed

Can you please tell me why we have frequent drops? We've been told that it isn't the BT lines that's doing it, and we've always had problems with our service. We did have priority service but that didn't help, so we have recently switched to Unlimited.  At present our service is unusable.
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Download speed lower than upload speed

Hi Willow,
Quote
Can you please tell me why we have frequent drops?

That's what we're looking into at present for you.
We've had a request to book an engineer visit for you, please see our update on 82124154 at http://contactus.plus.net for more detail.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team