Download speed less then 30KB/s !!!!
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- Download speed less then 30KB/s !!!!
Download speed less then 30KB/s !!!!
31-01-2016 3:29 PM
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I have reset the router countless times and despite it telling me that it is connected at 3000+ I cannot browse the web or do anything productive.
Tested everything I can but nothing works and I notice an awful lot of other users seeming to be complaining about the same thing so would appreciate some action on this matter ASAP.
Below is some basic info from the router
Link Information
Uptime: 0 days, 0:24:19
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3.616
Data Transferred (Sent/Received) [MB/MB]: 28,18 / 250,78
Output Power (Up/Down) [dBm]: 12,1 / 19,0
Line Attenuation (Up/Down) [dB]: 31,5 / 56,5
SN Margin (Up/Down) [dB]: 18,0 / 12,1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 17 / -
Loss of Signal (Local/Remote): 2 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 37 / -
FEC Errors (Up/Down): 0 / 38
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): - / 0 / 0
Re: Download spped less then 30KB/s - WTF !!!!
31-01-2016 4:20 PM
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You probably need your Plusnet Current Line Speed to increase. That won't happen until your BT IP Profile increases, which you can get from the BT speedtester further diagnostics (don't reboot the router, just ignore everything in the red preamble). If you are on 20CN ADSL1 (ADSL2+ not available at your exchange), then unfortunately it can take a day or two for the BT IP Profile to increase.
Re: Download spped less then 30KB/s !!!!
31-01-2016 4:28 PM
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Depsite what others may have said on these forums , the online chat service will direct you to the next step and if you are patient you will find them quite helpful. Reprt your fault on line vai the torubleshooter and then put in a phone call to tech support to see what they make of it. Sometimes a wait of 24 to 72 hours is normal for the reporting system to recognise what might need to be done.
Re: Download speed less then 30KB/s !!!!
31-01-2016 4:32 PM
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I would normally expect to connect at somewhere around 1600 and now get over 3000 so why is my actual download under 30KB/s when I could get around 150KB/s at a lower connection speed ?
Had a look at the Current Line Speed link and it showed this
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
3 Mb
So, I have to suffer basically no internet for a few days and hope that it clears up ?
Thanks in advance
Re: Download speed less then 30KB/s !!!!
31-01-2016 4:37 PM
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Re: Download speed less then 30KB/s !!!!
01-02-2016 9:24 AM
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Re: Download speed less then 30KB/s !!!!
05-02-2016 6:48 PM
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I have now invested in a new router, an Asus DSL-AC68 which has solved my other problems (NAS access and wireless speed issues)
Obviously, I have had to reset things and my speed is now down to 160 kbps and my Current Line Speed link now shows
Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
0.2 Mb
Router has been connected now for just under 20 hours and at this speed my internet is unusable.
When might I expect to see some improvement on my connection speed because if this goes on I might have to try somewhere else !!
Re: Download speed less then 30KB/s !!!!
05-02-2016 6:54 PM
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Asus DSL models don't have a particularly good reputation for DSL stability.
A disconnection or two when swapping routers shouldn't have taken the line speed that far down.
Re: Download speed less then 30KB/s !!!!
05-02-2016 7:00 PM
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System Log - DSL Log
This page shows the detailed system's activities.
DSL Firmware Version 1.0.2.2
DSL Driver Version FwVer:5.5.1.127_A_A60901 HwVer:T14.F7_0.2
DSL Link Status
up
DSL Uptime
0 days 19 hours 43 minutes 3 seconds
DSL modulation
ITU G.992.1(G.DMT)
Annex mode
ANNEX_A
SNR Down
9.0 dB
SNR Up
15.0 dB
Line Attenuation Down
63.5 dB
Line Attenuation Up
31.5 dB
Path Mode
Interleaved
Data Rate Down
160 kbps
Data Rate Up
448 kbps
MAX Rate Down
192
MAX Rate Up
820
POWER Down
12.0 dbm
POWER Up
12.0 dbm
CRC Down
2499
CRC Up
0
Re: Download speed less then 30KB/s !!!!
05-02-2016 7:56 PM
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It looks like you must have connected the router late at night which with the long line to the exchange you appear to have means there
could be a lot of external noise at that time causing a low sync when connecting.
It is best at this time of year to connect up between noon and 2pm so if there is no improvement by 2pm on Sunday I would try the other router
then, if you are not able to do it during the week at that time.
Re: Download speed less then 30KB/s !!!!
05-02-2016 8:14 PM
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When I ran the Speed tests on Sunday I managed to do something and ended up with a dead TG582.- the last test where you have to use some BT login ?
Thankfully, after a call to the Helpline I got back online and had at least a semi-usable speed.
Knowing that I was going to get a new router during the week I left the thread as it was.
I was hoping that with a new router things would sort themselves out but obviously they haven't so I will post the results of the tests here ASAP.
Have NEVER had these problems before and as I mentioned in my initial post there seemed to be a lot of messages regards speeds and disconnections on the forum.
Seems a bit odd that the time of day could have such an effect on a connection speed ?
Re: Download speed less then 30KB/s !!!!
05-02-2016 8:45 PM
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You could try putting the 582n back on and seeing if it gets a better speed. Also check if the Asus has the latest firmware, and upgrade it if necessary.
Re: Download speed less then 30KB/s !!!!
05-02-2016 8:52 PM
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Speedtests done and the results are shown attached- ALL instructions followed to the letter which meant ANOTHER router reset lol !!
Re: Download speed less then 30KB/s !!!!
05-02-2016 9:07 PM
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Although there MAY be an issue with the Asus I am unwilling to dismantle the whole setup again until someone from Plusnet themselves can try tweaking something maybe ?
Seems that the 0,2 on Current line speed would be a limiting factor to start with and may need raising so that I can try to get connected at some sort of decent speed ?
A reply from Chris seems to suggest that something was not right when the speed was down to 500 and that was BEFORE the new Asus router
I do need to get a firmware update but can't download at the moment as I assume the connection just isn't up to it ?!
Thanks for you help and suggestions so far.
Re: Download speed less then 30KB/s !!!!
05-02-2016 9:59 PM
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- Download speed less then 30KB/s !!!!