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Download speed good, but Upload Speed rubbish!

johnsav
Dabbler
Posts: 14
Registered: 03-12-2012

Download speed good, but Upload Speed rubbish!

Hi there,
I have not had any problems with download speed since joining plusnet, but my upload speed is rubbish! I have checked my IP profile and it says maximum of 0.45 Mb/S. I'm sure I was getting a lot more than that when I was with Sky. Is this normal? Can it be changed?
Thanks in advance.
John
10 REPLIES
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Download speed good, but Upload Speed rubbish!

im not a plusnet member of staff but i almost gurantee that when a member of staff sees this post they will do whats called uncappping your upload speed. This tends to help in all situations and it takes about a day to go through so hopefully everything will be ok tommorow providing your upload speed is capped today by a plusnet member of staff
johnsav
Dabbler
Posts: 14
Registered: 03-12-2012

Re: Download speed good, but Upload Speed rubbish!

Cheers Reece,
I thought things had been a little sluggish since I had come over. It just seemed to take so long to upload my photos!
Strange that you have to request for it to be uncapped though!!!!
Thanks once again.
John
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Download speed good, but Upload Speed rubbish!

yeah if you were to scroll through the forums you will see lots of topics called 'uncap my upload speed' so hopefully anytime now someone will come through and notice you need your upload speed  uncapped then tommorow you should notice a significant difference.I should get a job at plusnet haha
johnsav
Dabbler
Posts: 14
Registered: 03-12-2012

Re: Download speed good, but Upload Speed rubbish!

You need to be from Yorkshire though!!!!
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Download speed good, but Upload Speed rubbish!

haha i know its a shame im a london lad. Of course if they got me a property in yorkshire capable of fibre plus the job then i would gladly accept
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Download speed good, but Upload Speed rubbish!

@johnsav
Would you like your upstream speeds uncapping? If so I can place an order for you and it should complete tomorrow for you.
Chris Pettitt
Cloud Environments Engineer
johnsav
Dabbler
Posts: 14
Registered: 03-12-2012

Re: Download speed good, but Upload Speed rubbish!

That would be wonderful thank you Chris.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Download speed good, but Upload Speed rubbish!

No problem. That's been placed for you. Should complete in 24 hours time Smiley
Chris Pettitt
Cloud Environments Engineer
johnsav
Dabbler
Posts: 14
Registered: 03-12-2012

Re: Download speed good, but Upload Speed rubbish!

Just think yourself lucky Reece, fibre is but a dream up where I live. BT says it's planned but no firm date. I reckon 18 months at least.
reece251
Grafter
Posts: 155
Registered: 19-03-2013

Re: Download speed good, but Upload Speed rubbish!

i know hopefully when i move in 6 months time the new property will have fibre. Ive been so used to fibre when i was living wiith my parents but now im 18 ive got my own place and now living without fibre. Why did i move?