Download speed getting progressively worse
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Download speed getting progressively worse
03-10-2016 3:46 PM - edited 03-10-2016 3:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just going to get right into this with what I know, if any other information is required I will attempt to provide it.
Over the course of the last few months I've gone from 330 or so KB/s all the way down to around 175 KB/s and I'm not entirely certain why as no particular changes have been made recently other than me switching to a wired connection over wifi in a recent attempt to combat my slower speeds. (Speed as of right now patching a game in the background while writing this is 167 KB/s)
Microfilter has been swapped a few times without improvement, the router has also been changed since this began for a more recent model still without improvement.
As far as I'm aware the estimate for the broadband is 1.5 mb/s to 4.0 mb/s (Megabits)
To my knowledge at this point we have actually dropped below the 1.5 mb/s mark and while I'm used to slow internet where I live losing a sizable chunk of my previously stable download speed is just flat out annoying.
Is there anything I can do on my end, any help I can get or am I just stuck with this?
Fixed! Go to the fix.
Re: Download speed getting progressively worse
03-10-2016 4:00 PM - edited 03-10-2016 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Download speed getting progressively worse
03-10-2016 4:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Much appreciated, any idea when that will be happening or should that have already gone through?
Re: Download speed getting progressively worse
04-10-2016 9:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As of today the reset seems to have helped somewhat, the connection speed has gained a good 25 or so KB/s and we're now at around 200KB/s average - still a fair bit shy of where it once was but at least back within estimates I guess.
Would it be possible to arrange for a few more resets to see if they continue to improve the speed I'm receiving?
Re: Download speed getting progressively worse
04-10-2016 2:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Download speed getting progressively worse
04-10-2016 3:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The speed has improved a bit compared to before the reset. (roughly ~20-30KB/s)
04-10-2016 3:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You can raise a fault here and we'll see what we can do.
Re: Download speed getting progressively worse
04-10-2016 5:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hit the fixed thing instead of reply by accident, goddamn it me. Right it'll take a while to do the fault thing because you have to go through the troubleshooter beforehand (Certainly seems that way at least) and one step involves speedtests at different times with one ideally not during peak hours at least so.
Re: Download speed getting progressively worse
05-10-2016 3:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Fault has been raised as of 8 or so minutes ago. Download speed is currently all over the place, but in a somewhat better way then expected. We've jumped to 330 KB/s as of right now though a few minutes ago it couldn't get above 210KB/s.
This is during non-peak time mind (3:30AM) but my speeds were usually fairly stable all day round so we may in fact be fixed now. I'll update this assuming it doesn't stay at this speed/ suddenly drops back to to the previous 200 KB/s
Otherwise assume fixed I guess. - Looks like either something was done right as I raised the fault or the first reset (/any since) have fixed the problem with a small delay.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Download speed getting progressively worse