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Download speed drops in the Afternoon

cmarkme
Newbie
Posts: 1
Registered: 01-08-2015

Download speed drops in the Afternoon

Hi
Iv'e been having the same problem for over a week now. At about 2pm - 3pm the Download speed drops from 17mb,ps aprox to aprox 4mb-5mb. Iv'e checked the line for crackles,nothing, and iv'e rebooted the router several times, no luck. In the morning the speed returns, to later drop again..
Can you help?
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Download speed drops in the Afternoon

Hi there,
I've just checked your account and I can't see any connection logs on our side, which is a bit odd. So I've been through a line test (so if you got disconnected for a couple of minutes, it was this test) and that's showing that you're connected on a SKY username?
Can you check the connection settings in your router and make sure they are set to username@plusdsl.net please.
If that's correct try dialling 17070 and see if the number it reads back is your phone number.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff