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Download speed dropping

markb5000
Grafter
Posts: 68
Thanks: 4
Registered: 13-10-2015

Download speed dropping

Hi,

Since the beginning of December my Download speeds have been dropping off. I usually get between 6 and 7 Mbps but lately this has dropped to below 1 Mbps. It will eventually pick up again and i get roughly around 5 Mbps for a short period but its not long before it drops to below 1 Mbps again.

Its so bad that the internet is barely even useable at times and i'm unable to browse most websites without having to wait several minutes for it to load up. Its noticeably worse in the evenings starting at 4pm.

FYI i am running everything wired and nobody else is on the network.

Can somebody take a look to see if there are any issues.

One thing i did notice and worth mentioning is that when i run a tracert the round trip times are much further apart than they usually would be.

tracert bbc.co.uk

Tracing route to bbc.co.uk [212.58.244.22]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  N66U [192.168.1.1]
  2    22 ms    20 ms    36 ms  lo0.central10.psb-bng02.plus.net [195.166.130.253]
  3    49 ms    48 ms    50 ms  411.be6.psb-ir01.plus.net [84.93.253.107]
  4    31 ms    21 ms    42 ms  core1-BE1.southbank.ukcore.bt.net [195.99.125.130]
  5    33 ms   115 ms    42 ms  62.172.103.193
  6    25 ms    55 ms    22 ms  195.99.126.101
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9   270 ms    69 ms    77 ms  ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 10    38 ms    88 ms    67 ms  132.185.255.148
 11    33 ms    56 ms    47 ms  212.58.244.22

Trace complete.

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Download speed dropping

Sorry to hear that.

Our tests aren't showing any issues.

Can you go through the steps here and raise this so we can look into this.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team