Download speed dropped to half but Plusnet says that's OK
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Download speed dropped to half but Plusnet says that's OK
03-12-2015 9:45 PM
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Re: Download speed dropped to half but Plusnet says that's OK
04-12-2015 2:49 PM
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Quote Download speed dropped to half but Plusnet says that's OK
Have we? I've checked your account and can see we've raised a fault today for you after you came through on web chat.
I have noticed straight away that it's an authentication fault but I can't see that we've been looking at any speed issues for you. Apologies if this was perhaps discussed over the phone or chat but not noted!
I can see from your connection logs that we did see attempts to connect coming through last night. However the router was presenting the wrong password. The last one we see recorded is at 19:32.
I'd advise logging into the router and updating the password to get reconnected first then reply back here so we can start to look into the speed issue.
Given what you've said about the changes to the line I have run a copper line test which passed showing no issues, as we don't provide the line this means we're not able to get detailed tests relating to the line itself so I;'d also advise doing a quiet line test by dialling 17070 in the meantime.
Re: Download speed dropped to half but Plusnet says that's OK
04-12-2015 11:36 PM
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The main problem is that my line speed dropped from 10mbps to 4.7mbps four weeks ago when the physical line was interfered with by window fitters. All I want is for BT to come and repair the cable. 4.7mbps may be acceptable for my line, but I've been accustomed to 10mbps for years and I can no longer stream video, so I feel I'm not getting the best out of my internet connection.
Re: Download speed dropped to half but Plusnet says that's OK
05-12-2015 9:43 AM
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Quote from: _Adam_Walker_ as we don't provide the line
I think this probably means you will need to contact your phone provider to get the line fixed.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Download speed dropped to half but Plusnet says that's OK
05-12-2015 11:41 AM
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Re: Download speed dropped to half but Plusnet says that's OK
05-12-2015 1:06 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Download speed dropped to half but Plusnet says that's OK
05-12-2015 1:08 PM
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Re: Download speed dropped to half but Plusnet says that's OK
05-12-2015 1:11 PM
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To be is to do - Kant
do be do be do - Sinatra
Re: Download speed dropped to half but Plusnet says that's OK
11-12-2015 11:15 AM
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Re: Download speed dropped to half but Plusnet says that's OK
11-12-2015 4:47 PM
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I can see how fixing and authentication issue would start a new PPP session which might apply a revised IP profile to the line, thereby changing the DATA transfer rate. However whilst there was a PPP authentication issue, it would not be possible to determine the DATA transfer speed.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Download speed dropped to half but Plusnet says that's OK
12-12-2015 9:46 PM
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