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Download speed down to 0.21 Mbps

FIXED
Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Download speed down to 0.21 Mbps

My download speed has been really slow for several weeks now. BT Wholesale test shows only 0.21. It used to be well over 2Mbps. Router stats as follows;

 

$get dsl params

Vendor ID : 00B5GSPN
Revision Number : Y1921a
Serial number : 123456789abcdx
Self Test : Passed Framing Structure : Framing-3
Standard : G.dmt Trellis Coding : Enable
Local Tx. Power(dB) : 12.31 Remote Tx.Power(dB) : 14.71
Local Line Atten(dB) : 43.0 Remote Line Atten(dB) : 28.0
Local SNR Margin(dB) : 36.5 Remote SNR Margin(dB) : 20.0
Up SValue : 8 Down SValue : 4
Up DValue : 2 Down DValue : 8

UpIntrlvd UpFast DownIntrlvd DownFast
AS0(kbps): - - 288 0
AS1(kbps): - - 0 0
LS0(kbps): 448 0 - -
LS1(kbps): 0 0 - -
RValue : 8 0 16 0
$

7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: Download speed down to 0.21 Mbps

Hi there, 

 

I can see we've been talking to you over ticket 159413474 regarding this yesterday and we're expecting speeds to improve over the next few days providing that the connection remains stable. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Download speed down to 0.21 Mbps

Yes, Its much better now after a line reset (or whatever).

Now I am getting consistent 5.06 Mbps on the BT Wholesale performance test.

This is the fastest I have ever seen on this line!

 

However, I switch all the electricity off when going on holiday etc, so it would be helpful to know how to indicate an intentional switch off as opposed to a line drop (from a fault). Would using the router's disconnect function, as opposed to powering it off be better?

I'm wondering what User Req{est} Drops signifies on the report. The report shows 2 URDs out of 10 total over the last week. Probably all of these is me switching off the router, and not any problem with the line.

 

 

Regards,

Peter

jab1
Seasoned Pro
Posts: 1,509
Thanks: 268
Fixes: 5
Registered: 24-02-2012

Re: Download speed down to 0.21 Mbps

@Peter123 -Yes, if you want to do an intentional switch off, disconnect using the router UI -otherwise it will be seen as an unintentional or fault-induced action.

I'll see if I can attach the instructions I was given.

John
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Download speed down to 0.21 Mbps

Apologies for the delayed response on here

 

Yes, Its much better now after a line reset (or whatever).

Now I am getting consistent 5.06 Mbps on the BT Wholesale performance test.

This is the fastest I have ever seen on this line!

Success!

 

I'm wondering what User Req{est} Drops signifies on the report. The report shows 2 URDs out of 10 total over the last week. Probably all of these is me switching off the router, and not any problem with the line.

User request usually [but not always] indicates a router-related problem/if you're rebooting it.

There are a few errors on the upstream of your connection which is usually indicative of router failure

Have you tried a different router to see if that boosts the speed up?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Download speed down to 0.21 Mbps

Hi Gandalf,

I changed router prior to reporting the fault to see it that might help, as there was a problem with my other one (generally took a long time, and a few reboots to start after any power off). Think I will temporarily try the old router to try & isolate the problem.

Speed with the current router is good for this line, and I'm thinking of changing to FTTC in a few months, which will need another router anyway.

 

Regards,

Peter

Peter123
Dabbler
Posts: 12
Fixes: 2
Registered: 17-08-2016

Re: Download speed down to 0.21 Mbps

Fix

The problem was the old router. Speed fell back to 1Mbps!  Other router now syncing at 5.792Mbps and BT Wholesale test shows 4.8Mbps.

Happy with this, marking as fixed.

 

Regards,

Peter

Plusnet Staff
Plusnet Staff
Posts: 17,640
Thanks: 534
Fixes: 159
Registered: 05-04-2007

Re: Download speed down to 0.21 Mbps

Glad to hear you find the issue Peter!

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff