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Download speed dies when uploading. Low upload speed.

karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Download speed dies when uploading. Low upload speed.

Hi,
We are having major issues when we upload using our broadband.  Basically the download speed drops to almost zero until the upload is complete.
What can we do to test this?
Thanks
17 REPLIES
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

for your info
1 - Product name: Plusnet Router
2 - Serial number: N7150231B012107
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 09:53:36
7 - Data rate: 443/9167
8 - Maximum data rate: 1108/9236
9 - Noise margin: 27.2/6.1
10 - Line attenuation: 23.5/43.0
12 - Data sent/received: 482.1M/804.6M
20 - Broadband username: ***********@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-GN63HN
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS disabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: 44:e9:dd:a0:ba:b0
27 - Software variant Version 1.0
28 - Boot loader: 7.273.1
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download speed dies when uploading. Low upload speed.

Get the upload uncapped is an obvious first step
Regarding uploading - is this P2P and if so you will need to limit the upload speed
If not P2P what are you uploading as when the upload is saturated it will kill the download
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

Thanks for the quick reply.
No idea what uncapping the upload means  Cheesy
I'm simply sending mail with thunderbird, or sending files with skype.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download speed dies when uploading. Low upload speed.

it should be picked up here and sorted
Basically your upload speed has been capped at 443kbps - it shouldn't have been - uncapping it will more than double your  upload speed probably to over 1,000kbps
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

ok, not sure why it was capped then.  Hopefully it sorts the issue as speedtests show my upload speed at 380kbps or less
Thanks again
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Download speed dies when uploading. Low upload speed.

You need to be aware that downloading requires your PC to send acknowledgements of each block of data received before the sender will send you the next block. If your sending is totally unrestricted and using all the upload bandwidth it is inevitable that it will have an effect upon your downloads as the acknowledgements will be delayed. Having the upload uncapped should help, if for no other reason the uploads won't take as long.
Edit: As the issue is occurring at your end there is nothing Plusnet can do (other than uncap your upload). There are ways of addressing this issue involving setting QoS on your router, but this sort of thing is way beyond the capabilities of the average user.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

Thanks.  I never had the issue with sky broadband that I noticed.  Maybe its just a configuration thing like you say.
How or when will I know if the cap has been lifted?Huh
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download speed dies when uploading. Low upload speed.

Unless you contact Plusnet or it is picked up here it won't be
You could try Live Chat and ask them to do it
Once done your router will resync with the higher speeds
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

Quote from: Oldjim
You could try Live Chat and ask them to do it

Done, been told it may take a couple of days.
Thanks for the help.
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

Hi,
I am still upload capped?  Anyone know the max time I can expect to wait for this uncap order to complete?
Cheers
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Download speed dies when uploading. Low upload speed.

It seems someone placed an order for you for automation (which takes longer), and it's due on the 30th April.
(I'm raising why it takes so long via automation)
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

DOH!
There's a quicker way I assume by your reply.
Anywho, thanks for looking into it.  Cool
Plusnet Help Team
Plusnet Help Team
Posts: 1,953
Thanks: 22
Fixes: 5
Registered: ‎24-07-2014

Re: Download speed dies when uploading. Low upload speed.

Everything is automatic now so you should see the update in the early hours of the morning.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
karencharltonuk
Grafter
Posts: 26
Registered: ‎24-04-2015

Re: Download speed dies when uploading. Low upload speed.

Quote from: plusnettony
Everything is automatic now so you should see the update in the early hours of the morning.

Nope, still capped.  Can you check it went through? Cheers.