Download speed dies when uploading. Low upload speed.
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Download speed dies when uploading. Low upload speed.
24-04-2015 4:57 PM
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We are having major issues when we upload using our broadband. Basically the download speed drops to almost zero until the upload is complete.
What can we do to test this?
Thanks
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 4:59 PM
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1 - Product name: Plusnet Router
2 - Serial number: N7150231B012107
3 - Firmware version: 7.273.1_F2704N_Plusnet
4 - Board version: F@ST2704N
5 - Mode ADSL
6 - Uptime: 1 days 09:53:36
7 - Data rate: 443/9167
8 - Maximum data rate: 1108/9236
9 - Noise margin: 27.2/6.1
10 - Line attenuation: 23.5/43.0
12 - Data sent/received: 482.1M/804.6M
20 - Broadband username: ***********@plusdsl.net
21 - Wi-Fi network/SSID: PLUSNET-GN63HN
22 - Wi-Fi connections: Enable(802.11 b/g/n(up to 144 Mb/s))20 MHz WPS disabled
23 - Wi-Fi security: WPA2
24 - Wi-Fi channel: Automatic (Smart Wireless)
25 - Firewall: Default
26 - MAC Address: 44:e9:dd:a0:ba:b0
27 - Software variant Version 1.0
28 - Boot loader: 7.273.1
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:02 PM
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Regarding uploading - is this P2P and if so you will need to limit the upload speed
If not P2P what are you uploading as when the upload is saturated it will kill the download
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:06 PM
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No idea what uncapping the upload means
I'm simply sending mail with thunderbird, or sending files with skype.
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:12 PM
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Basically your upload speed has been capped at 443kbps - it shouldn't have been - uncapping it will more than double your upload speed probably to over 1,000kbps
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:20 PM
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Thanks again
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:30 PM
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Edit: As the issue is occurring at your end there is nothing Plusnet can do (other than uncap your upload). There are ways of addressing this issue involving setting QoS on your router, but this sort of thing is way beyond the capabilities of the average user.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:34 PM
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How or when will I know if the cap has been lifted?
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 5:40 PM
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You could try Live Chat and ask them to do it
Once done your router will resync with the higher speeds
Re: Download speed dies when uploading. Low upload speed.
24-04-2015 6:17 PM
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Quote from: Oldjim You could try Live Chat and ask them to do it
Done, been told it may take a couple of days.
Thanks for the help.
Re: Download speed dies when uploading. Low upload speed.
27-04-2015 8:37 PM
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I am still upload capped? Anyone know the max time I can expect to wait for this uncap order to complete?
Cheers
Re: Download speed dies when uploading. Low upload speed.
28-04-2015 10:07 AM
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Re: Download speed dies when uploading. Low upload speed.
29-04-2015 8:54 AM
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There's a quicker way I assume by your reply.
Anywho, thanks for looking into it.
Re: Download speed dies when uploading. Low upload speed.
29-04-2015 10:55 AM
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Re: Download speed dies when uploading. Low upload speed.
30-04-2015 9:19 AM
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Quote from: plusnettony Everything is automatic now so you should see the update in the early hours of the morning.
Nope, still capped. Can you check it went through? Cheers.
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- Re: Download speed dies when uploading. Low uploa...