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Download speed 0.99 and upload speed 1.30

sti1000
Newbie
Posts: 3
Registered: 17-11-2016

Download speed 0.99 and upload speed 1.30

Can anyone help i am receiving the speeds above. I have tried everything to improve it. I have moved the router to near enough every room in the house, replaced filters, used test socket to no avail! any ideas would be appreciated here are my testing results now im more confused!!

KBD
xDSL Status Check
Circuit ID: CBUK99618903 Service ID: BBEU23434391
Telephone NO.: NA Test Executed On: 07-11-2016 17:57:26
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:

Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 23.7 45.0
SNR Margin: 5.4 9.0
Errored Seconds: 0 15
HEC Errors: 0
Cell Count: 0 0
Speed: 983 1127

Maximum Stable Rate (KBPS): 1152 Fault Threshold Rate (KBPS): 921
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 86400
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 88
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:


Summary
Lower line estimates 3mb. Sync at 1 mb. 15 DS CRC errors. Would not lift to 6db which would



Kind regards,

[CSA Removed]

[Email notification sent to:

KBD
xDSL Status Check
Circuit ID: CBUK99618903 Service ID: BBEU23434391
Telephone NO.: NA Test Executed On: 11-11-2016 10:14:09
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 23.7 44.0
SNR Margin: 6.2 10.1
Errored Seconds: 3 1
HEC Errors: 0
Cell Count: 0 0
Speed: 963 1024
Maximum Stable Rate (KBPS): 1152 Fault Threshold Rate (KBPS): 921
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 86400
Indicative Line Quality: A Mean

Moderator's note by Dick (Strat) CSA name removed as per Forum rules

3 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Download speed 0.99 and upload speed 1.30

Hi @sti1000,

I believe you're referring to a ticket that was closed on the portal last week. It seems that the faults troubleshooter has been filled out since then.

Today, we made a few changes to your line which should hopefully optimise your connection a bit more. It may also be worth carrying out some of the checks documented on the ticket here.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
sti1000
Newbie
Posts: 3
Registered: 17-11-2016

Re: Download speed 0.99 and upload speed 1.30

Hi Matty thanks for your message. I accidentally clicked on issue resolved last week. I have been through the steps highlighted in your videos and it has made no difference to my download speed. Adjustments made by plusnet have just led to the upload speed increasing and the download decreasing unfortunately? Kind regards
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Download speed 0.99 and upload speed 1.30

I've updated your fault ticket. If you let us know on here once you've responded to the ticket I'll get the fault raised to our suppliers.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support