Download speed 0.99 and upload speed 1.30

[#1]

Can anyone help i am receiving the speeds above. I have tried everything to improve it. I have moved the router to near enough every room in the house, replaced filters, used test socket to no avail! any ideas would be appreciated here are my testing results now im more confused!!

KBD
xDSL Status Check
Circuit ID: CBUK99618903 Service ID: BBEU23434391
Telephone NO.: NA Test Executed On: 07-11-2016 17:57:26
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:

Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 23.7 45.0
SNR Margin: 5.4 9.0
Errored Seconds: 0 15
HEC Errors: 0
Cell Count: 0 0
Speed: 983 1127

Maximum Stable Rate (KBPS): 1152 Fault Threshold Rate (KBPS): 921
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 86400
Indicative Line Quality: A Mean Time Between Errors Downstream (Seconds): 88
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:


Summary
Lower line estimates 3mb. Sync at 1 mb. 15 DS CRC errors. Would not lift to 6db which would



Kind regards,

[CSA Removed]

[Email notification sent to:

KBD
xDSL Status Check
Circuit ID: CBUK99618903 Service ID: BBEU23434391
Telephone NO.: NA Test Executed On: 11-11-2016 10:14:09
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 23.7 44.0
SNR Margin: 6.2 10.1
Errored Seconds: 3 1
HEC Errors: 0
Cell Count: 0 0
Speed: 963 1024
Maximum Stable Rate (KBPS): 1152 Fault Threshold Rate (KBPS): 921
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 86400
Indicative Line Quality: A Mean

Moderator's note by Dick (Strat) CSA name removed as per Forum rules

[#2]

Hi @sti1000,

I believe you're referring to a ticket that was closed on the portal last week. It seems that the faults troubleshooter has been filled out since then.

Today, we made a few changes to your line which should hopefully optimise your connection a bit more. It may also be worth carrying out some of the checks documented on the ticket here.

Matty

[#3]

Hi Matty thanks for your message. I accidentally clicked on issue resolved last week. I have been through the steps highlighted in your videos and it has made no difference to my download speed. Adjustments made by plusnet have just led to the upload speed increasing and the download decreasing unfortunately? Kind regards

[#4]

I've updated your fault ticket. If you let us know on here once you've responded to the ticket I'll get the fault raised to our suppliers.

[#5]

I have had 3 engineer visits, a new modem and still my speeds continue to drop. The speed is currently 0.3mbps

[#6]

Moderator's note:

Posts merged to keep support in one place and a near duplicate post removed.

[#7]

Sorry to hear you're having issues with your speeds.

It looks like your speeds have been restricted due to errors on your line.

I've put through a reset which will increase your speeds.

Can you keep a eye on it over the next 24 to 48 hours?

[#8]

Hi this is the current speed im receiving kind regards

[#9]

Hi there. It looks like Matt's line reset didn't go through as we'd expect. I've just done that now and I can see your router has reconnected at a higher speed of 1432kbps but it still lies below expectations for your line of between 3mbps to 7mbps. I'd recommend raising a fault to us at http://faults.plus.net so we can arrange an engineer visit to investigate this further.

[#10]

My Present speeds 😦

[#11]

Sorry to see that.

Our tests are showing that the speeds have dropped but no cause for this.

I'd recommend raising a fault here so we can investigate further

[#12]

Hi thank you for arranging the engineer visit. The engineer found faulty wiring at a telegraph pole some distance away from our property and he asked if plusnet could reset the line( a dmr? ) the speeds have improved already so thanks again for your help