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Download and upload speeds virtually to zero

Posts: 1
Registered: ‎23-03-2020

Download and upload speeds virtually to zero

Hello. I know A LOT of folks are now working from home - me included. This afternoon my download speed varies from 0.0-2.3 Mbps and my upload speed is 0 Mbps. Should be 6-16 Mbps or minimum guaranteed of 2.5 Mbps. Is this just due to the sheer volume of people working at home? Can anything be down to improve this please? Thanks.
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Download and upload speeds virtually to zero

Hi @CasperMinnie, thanks for getting in touch and I'm sorry to hear you're having speed issues as of recent. Checking your connection from this side we can see 24.3Mbps currently getting to your router with no signs of underlying issues and no drops in connection in the last 8 days. Can I ask then, the speeds you observed, was this solely on wireless devices or wired connections also? When testing the speeds were there anything using the connection at the time as this can heavily skew results. Are you still experiencing speed issues?