cancel
Showing results for 
Search instead for 
Did you mean: 

Download Speed

topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Download Speed

Since Moving to plusnet my download speeds seem really slow. I have moved from 2mb download speed to 8mb speed so I was expecting to get some good speeds. I live only 1.5 miles away from my exchange an my exchange is green.
Here is my BT Speed Test taken about 15 mins ago:
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 3776 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 3000 kbps
    Actual IP throughput achieved during the test was - 133 kbps
Any help would be apreciated.
Cece
64 REPLIES
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Download Speed

can you log into your router and post your stats ie attention,snr(noise margin) .
let us know what your atten is on your line will give us a gd idea of how far from exchange you are by line length and the likely speed you will see.
bear in mind that a new connection has a 10 day training period.
what speed result do you get from the member centre speed tester? http://www.mybroadbandspeed.co.uk/
topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Re: Download Speed

Here is what mt router says:
Link Information
   

Uptime: 0 days, 5:17:50

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,776

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 31.5 / 49.0

SN Margin (Up/Down) [dB]: 16.0 / 15.5

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 22 / 0

Loss of Signal (Local/Remote): 3 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 5 / 0

FEC Errors (Up/Down): 0 / 9,465

CRC Errors (Up/Down): 0 / 118

HEC Errors (Up/Down): 0 / 109

Broadband speed test shows
Date              Download Speed        Upload Speed 
Today 16:56 1049 kbps (131kB/s) 370 kbps (46.3kB/s) Share
Today 16:16 838 kbps (105kB/s)  343 kbps (42.9kB/s)
today is my 10th Day with PN.
Many Thanks
Cece
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download Speed

topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Re: Download Speed

Telephone number:
<deleted>
Phone exchange:
ST BARNABAS
Estimated line speed:
2.5 Mbps - Checked on 2009-02-24 20:52:26
Current line speed:
3000
[Moderator's note by Jim (Oldjim)  telephone number removed mod:end
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download Speed

That helps in a negative way - both the BT and Plusnet settings are 3000kbps so that isn't the problem
Going back to your earlier post it shows no transfer but 9,465 errors.
Either the router isn't reporting correctly or the error percentage is very high
Assuming you have only been on max since joining Plusnet the downstream noise margin is very high. It normally starts at a default margin of 6dB and yours appears to have increased to 15dB. This either indicates instability or a very high error rate or a combination of both.
Can you advise which router you have as we may be able to suggest some diagnostic tools to point us in the right direction.
Looking in more detail at the router stats your upstream attenuation is extremely high compared to the downstream value - comparison with my stats downstream 51dB upstream 23.5dB - this indicates a major problem with the line.
Have you tried the quiet line test - dial 17070 option 2 both with and without the router connected.
Can you also try connecting the router to the test socket with nothing else connected and report back the stats.
topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Re: Download Speed

Hi Jim,
My router is a Thomson TG585 v7 (0843TFGZE)
I have tried the quite line test with an without the router and couldn't hear any noise at all.
My router is now logged into the test socket with nothing else connected here are my stats:
Link Information
   

Uptime: 0 days, 0:02:15

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 2,176

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 17.5

Line Attenuation (Up/Down) [dB]: 31.5 / 50.0

SN Margin (Up/Down) [dB]: 16.0 / 22.5

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 45 / 0

Loss of Signal (Local/Remote): 10 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 14 / 0

FEC Errors (Up/Down): 0 / 404

CRC Errors (Up/Down): 0 / 1

HEC Errors (Up/Down): 0 / 0

Date              Download Speed  Upload Speed 
Today 18:08 886 kbps (111kB/s) 331 kbps (41.4kB/s)
Many Thanks
Cece
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download Speed

Strewth - that is bad.
Your downstream margin has jumped to 22.5dB and your speed reduced to 2176kbps
Can you try another filter while I look into something which will give a bit more information.
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download Speed

it looks as though DMT will give us some more information.
Can you have a read here http://www.kitz.co.uk/routers/DMTv7.htm what we need are the bit loading graphs
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Download Speed

One other thing.
As you are using a Speedtouch 586 v7 I assume that this is the one Plusnet provided.
Can you check with your old router/modem and see what the reported stats are as it is possible you may have a duff unit
topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Re: Download Speed

Jim,
It says to Insert your router login and password I have put in my username *******@plusdsl.net and my password  the password  I chose when I signed to PlusNet and i get error wrong user name or password am I using the right details? also my stats have change since last posted still connected to test socket:
Link Information
   

Uptime: 0 days, 0:27:49

DSL Type: G.992.1 annex A

Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,680

Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00

Output Power (Up/Down) [dBm]: 12.0 / 18.5

Line Attenuation (Up/Down) [dB]: 31.5 / 49.0

SN Margin (Up/Down) [dB]: 16.0 / 15.0

Vendor ID (Local/Remote): TMMB / TSTC

Loss of Framing (Local/Remote): 56 / 0

Loss of Signal (Local/Remote): 11 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 15 / 0

FEC Errors (Up/Down): 0 / 748

CRC Errors (Up/Down): 0 / 1

HEC Errors (Up/Down): 0 / 1

topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Re: Download Speed

Quote from: Oldjim
One other thing.
As you are using a Speedtouch 586 v7 I assume that this is the one Plusnet provided.
Can you check with your old router/modem and see what the reported stats are as it is possible you may have a duff unit

My Old router was provided from Orange I have tried to connect using this but I think It is locked, ask for a password?
Cece
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Download Speed

Quote
It says to Insert your router login and password I have put in my username *******@plusdsl.net

is this for DMT?
if so use the username and password you use to login into your router to see the stats. not your plusnet username and password.
topham1
Grafter
Posts: 26
Registered: ‎14-03-2009

Re: Download Speed

Quote from: ASBO
Quote
It says to Insert your router login and password I have put in my username *******@plusdsl.net

is this for DMT?
if so use the username and password you use to login into your router to see the stats. not your plusnet username and password.

in
Yes this is for DMT I dont use a username or password to see my router stats just type 192.168.1.254 into explorer?
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Download Speed

you should set up a password for loging into the router. dont know how to do this on thompsons as iam a netgear dg834g user.
have you left both the username and password blank on dmt and tryed to connect?