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Download Speed suddenly dropped.

robski1
Rising Star
Posts: 132
Thanks: 7
Fixes: 4
Registered: ‎06-11-2008

Download Speed suddenly dropped.

I moved to Plusnet from MAAF exactly one month ago. After initial speed problems( that were sorted out by Adam updating my Plusnet IP profile) all has been going well with download speeds around 12 Mbps and upload around .8Mbps as they had always been with MAAF.
On Wednesday my download speed dropped to 8.5Mbps and has stayed there since. Upload speed is still OK.
I have tried different gateways and another computer with the same results.
I have checked my BT IP Profile and that .s still at 12.98 Mbps.
Would someone at Plusnet check that my Plusnet profile is still OK. If it is, any suggestions as to what I can do to get the speed back?
Thanks,  robski1
8 REPLIES
Community Veteran
Posts: 1,619
Thanks: 22
Registered: ‎29-06-2010

Re: Download Speed suddenly dropped.

You can check your own Current Line Speed (Plusnet profile).
robski1
Rising Star
Posts: 132
Thanks: 7
Fixes: 4
Registered: ‎06-11-2008

Re: Download Speed suddenly dropped.

Hi Brian,
I have just checked and it says current line speed is 9.2. This was 12.9 when I checked last week.
A significant drop in a few days. Any ideas how to get back to where it was?
Regards, Rob. Sad
robski1
Rising Star
Posts: 132
Thanks: 7
Fixes: 4
Registered: ‎06-11-2008

Re: Download Speed suddenly dropped.

Hi Strat,
Carried out BT test and got the following results:  Download  8.71Mbps,  Upload .94Mbps, IP Profile 12.98Mbps.
Where do I go from here?
Best Regards,  Rob. Undecided
Community Veteran
Posts: 6,319
Thanks: 86
Fixes: 3
Registered: ‎08-01-2008

Re: Download Speed suddenly dropped.

Plusnet should be able to bump your 'current line speed' back up to 12.9 to match the BT IP profile, that should help.
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Download Speed suddenly dropped.

I've manually changed your profile so you should now see that your speed has increased.
robski1
Rising Star
Posts: 132
Thanks: 7
Fixes: 4
Registered: ‎06-11-2008

Re: Download Speed suddenly dropped.

Thanks Chris, everything back to normal.
Any ideas why the profile would have dropped at your end?
Thanks again,
Rob. Smiley
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Download Speed suddenly dropped.

We received a delta report on the 28th to drop your line speed. It must have very briefly dropped.
robski1
Rising Star
Posts: 132
Thanks: 7
Fixes: 4
Registered: ‎06-11-2008

Re: Download Speed suddenly dropped.

Thanks Chris.