Download Speed Problums
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22-11-2016 4:22 PM
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Been with plusnet a long time now, and has been fine, but the last few weeks the speed has seemed to be slipping and also I noticed things in my account differnet first one is, I cannot view usage anymore just says there no information to it I also looked for my Estimated line speed and it just gave this message
There's no speed estimate currently held on your account. Current line speed: 19.4 Mb
I done a speed test and got this back.
Latency 24ms Jitter 2ms Download Speed 9.17Mbps Upload Speed 0.95Mbps
I also looked in my router and got some stats I duno what most of it means so Maybe something gone wrong with my router not sure.
System Up Time 74:23:45 Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time WAN PPPoA 5063188 6606421 0 1474 812 74:22:15 LAN1 Link down -- -- -- -- -- -- LAN2 Link down LAN3 Link down LAN4 Link down WLAN b/g/n 300M 5703251 4327440 0 11875 1585 74:22:56 WLAN a/n 300M 1167856 826042 0 5832 261 74:22:50 ADSL Link Downstream Upstream Link Rate 22191 Kbps 1134 Kbps Line Attenuation 6.0 dB 3.3 dB Noise Margin 2.3 dB 5.1 dB
Thanks.
Fixed! Go to the fix.
Re: Download Speed Problums
23-11-2016 10:58 AM
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Just a recap from yesterday My speed has gone right down even pages are takeing ages to load.
My speed report now.
245 ms 3.19 Mb/s 1.74 Mb/s INFONET Services Corporation INFONET Services Corporation
I think the root of my problums is something to do with this
INFONET Services Corporation
ever since I been connecting to this I had problums and I tryed resetting my router about 20 times and just get the same thing and connecting getting to be a bit of a joke now. and it seems loads of people in the forum with the same connection speed issues anything been done about this problum?
29-11-2016 1:27 PM
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Hi there DreamVB,
I've just checked your account and can view your usage fine so I suspect it should be visible to yourself too, let me know if that's still a problem though.
The downstream estimate for your line is 19mbs and your line seems to be syncing slightly above that so I think you're looking at a WiFi issue assuming that's how your devices connect. If that's the case do try following the steps here and let us know how you get on
https://www.plus.net/help/broadband/getting-the-best-wifi-signal/
Re: Download Speed Problums
29-11-2016 4:20 PM
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Thanks Adam speed seems to be a lot better now, o thanks for letting me know about the Usage I llook at the link you give for the ifi problums to, Thanks again.
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