Done fault check says everything is fine but it isn't
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Done fault check says everything is fine but it isn't
28-10-2014 7:41 PM
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I've done a fault check but plusnet says everything is fine maybe it says everything is fine at your end but it's really really not
these are the results of my fault check
DSL STATUS
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status: NTE Power Status: PowerOn Bypass Status:
Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 17.1 37.5
SNR Margin: 13.5 12.1
Errored Seconds: 0 2
HEC Errors: 0
Cell Count: 88457000 34255861
Speed: 888 7611
Maximum Stable Rate (KBPS): 7392 Fault Threshold Rate (KBPS): 5913
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 1322
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 545
im attaching the image they sent me as well also i get this happening when i disconnect
Re: Done fault check says everything is fine but it isn't
28-10-2014 7:55 PM
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what trouble shooting have you done to eliminate possible internal wiring issues?
Re: Done fault check says everything is fine but it isn't
28-10-2014 7:59 PM
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Re: Done fault check says everything is fine but it isn't
28-10-2014 8:13 PM
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We need to check the internal wiring and the easiest way to do that is to try your router plugged directly into the test socket. Do you know if you have one? If you do, take off the lower part of the master socket face plate and plug the router in there. If you don't have a test socket, please ensure you remove all telephone devices (including digiboxes that might be connected to it as well as 'phones) and plug the router directly in. We'll need you to leave it like this for a little while to see if we can see any connection drops.
Of course the problem may also be external, but it's easier, cheaper and quicker to do these tests first.
Thanks,
Tony
Re: Done fault check says everything is fine but it isn't
28-10-2014 8:31 PM
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Re: Done fault check says everything is fine but it isn't
28-10-2014 9:09 PM
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Re: Done fault check says everything is fine but it isn't
28-10-2014 9:18 PM
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Re: Done fault check says everything is fine but it isn't
28-10-2014 9:29 PM
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The front plate that you have removed, what colour wires (if any) are connected to which terminal numbers?
Re: Done fault check says everything is fine but it isn't
28-10-2014 9:52 PM
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Re: Done fault check says everything is fine but it isn't
28-10-2014 10:07 PM
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So the front plate you have removed has no wires connected to it?
When the plate is not taken off and with you usual setup, is the filter plugged directly into the main socket? And then just a phone and theTG582n plugged into the filter?
Are you using any extension leads for either of these?
Re: Done fault check says everything is fine but it isn't
29-10-2014 3:43 PM
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As Anotherone says, we just need confirmation of these checks. Once that's done, if you can monitor the connection we can see if it's done the trick. If you want us to post your connection logs on the forum, just say and we'll get them for you.
Tony
Re: Done fault check says everything is fine but it isn't
02-11-2014 8:12 PM
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There are no wires that connected the front plate to the socket
It's only the filter that is plugged into the socket and the router is plugged into the filter I don't have a phone I use mobile
I use no extension leads.
Connection was ok for a few days But has been poor today.
Re: Done fault check says everything is fine but it isn't
02-11-2014 10:24 PM
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If you can borrow one, do a quiet line test. Dial 17070 option 2.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Done fault check says everything is fine but it isn't
03-11-2014 4:40 PM
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Please let us know if you do manage to try another phone.
In the mean time, your connection looks a little like this
<img src="http://community.plus.net/visualradius/generated/image1415032698946.png"/>
This explains why the line is currently banded. I've passed the case back to faults for you with the additional information.
Tony
Re: Done fault check says everything is fine but it isn't
04-11-2014 11:37 AM
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