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Don't you want me as a customer?
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Don't you want me as a customer?
11-09-2014 7:24 AM
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Signed up for an fttc migration from BT to plusnet at the end of last month. Nothing happened with my order until I phoned to chase a few days later but I have a router etc now. My text message a as activation by midnight on the 10th.
This was sent to me on the 4th. It's now the 11th and I've had no further contact from plusnet, so I'm now losing out daily paying extra money to bt retail.
If nothing is going to happen with my order today, I will be doing a charge back on my card (failure to supply) and going with talk talk.
This was sent to me on the 4th. It's now the 11th and I've had no further contact from plusnet, so I'm now losing out daily paying extra money to bt retail.
If nothing is going to happen with my order today, I will be doing a charge back on my card (failure to supply) and going with talk talk.
Message 1 of 6
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Re: Don't you want me as a customer?
11-09-2014 9:44 AM
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Apparently it's due tomorrow (12th) and I would never have gotten a text saying the 10th.
Strange...
Strange...
Message 2 of 6
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Re: Don't you want me as a customer?
11-09-2014 10:09 AM
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Strange - have you checked your tickets in the members portal to make sure there is nothing that has been missed ?
Message 3 of 6
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Re: Don't you want me as a customer?
11-09-2014 10:32 AM
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Hey rtho782,
Have you got a ticket number so I can take a look for you.
Dan
Have you got a ticket number so I can take a look for you.
Dan
Message 4 of 6
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Re: Don't you want me as a customer?
11-09-2014 12:58 PM
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No ticket, I don't see a way to raise one, probably because the member centre says my service is not up and running.
Message 5 of 6
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Re: Don't you want me as a customer?
11-09-2014 12:59 PM
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Send Dan a PM with the username
Message 6 of 6
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