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Don't want to keep customers

glloyd
Rising Star
Posts: 1,652
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Registered: 06-04-2007

Don't want to keep customers

I rang today to get a better deal on my broadband after being with PlusNet for over 13 years and the best they could come up with after nearly an hour on the phone is a lousy £5 discount. It pays to leave and come back again because you get a better deal plus £50 cash back.

 

8 REPLIES
Gel
Pro
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Registered: 02-08-2007

Re: Don't want to keep customers

Minivanman
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Registered: 04-11-2014

Re: Don't want to keep customers

Well there's the reason to be brutal, that thirteen plus years.

Loyalty does not always work both ways between customer and company - not in my experience anyway. They are more likely to lose a newer customer where the churn rate is a lot higher than an older one. 

Life can be like a game of cards at times and you may have to call their bluff.

All views expressed are my own but you can express them too if you want to be right about everything like I am.
Jac
Newbie
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Registered: 17-11-2016

Re: Don't want to keep customers

I've just spent weeks finding out how I could stay.  Seems I would have to pay more,? So cheaPer deal @ BT

Jac
Newbie
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Registered: 17-11-2016

Re: Don't want to keep customers

How does  remaining loyal , cost more.. special deal my [-Censored-]

Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.

Jac
Newbie
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Registered: 17-11-2016

Re: Don't want to keep customers

Yes I had phone & broadband 

Minivanman
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Posts: 4,794
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Registered: 04-11-2014

Re: Don't want to keep customers

Ah yes, that line phone rental tied in yet 'separate' from your broadband charge. The quicker to consign that con to the bin the better.

At least when they take your money plusnet are nice about it!

All views expressed are my own but you can express them too if you want to be right about everything like I am.
Community Veteran
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Registered: 10-06-2010

Re: Don't want to keep customers

The trouble is, it probably wouldn't work to have all customers permanently paying the new customer prices. They'd make a loss on every customer, but they'd somehow make up for that by having lots of loyal customers?

Minivanman
Hero
Posts: 4,794
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Registered: 04-11-2014

Re: Don't want to keep customers

Indeed ejs, like new lambs to the slaughter.

Y'know, the older I get the more I realise that some things never change, and being conned and manipulated by a smiling provider is one of them. 

Never smile at a crocodile, they have more teeth. Thumbs Up

All views expressed are my own but you can express them too if you want to be right about everything like I am.