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Domain expiring

Posts: 1
Registered: ‎02-03-2018

Domain expiring

I'm abroad at the moment so don't ask me to phone you.  Your chat system doesn't work.

I'm posting on this forum because I can't work out how to create a trouble ticket.

Today you sent me an e-mail:


This is an email from PlusNet to let you know that your domain,, will expire on 02 June 2018.

 This is confusing.  Your e-mail says:

"We will automatically renew it for you 30 days before the expiry date."

However, your website says:

"We will not renew this domain when it expires".

Please do the latter, I do not want this domain to be renewed.


Posts: 13,047
Thanks: 4,337
Fixes: 26
Registered: ‎22-08-2007

Re: Domain expiring

Is this an old Just The Name domain?

The registrar is - expiry is June 2018

Plusnet Help Team
Plusnet Help Team
Posts: 10,104
Thanks: 3,195
Fixes: 508
Registered: ‎21-04-2017

Re: Domain expiring

Hi Nigel. I can see you've contacted us via social media and we've made sure that your domain won't renew.

Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team