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Does upload get included in the Bandwidth Allowance calculation?

Picnic
Grafter
Posts: 186
Thanks: 1
Registered: ‎30-10-2007

Does upload get included in the Bandwidth Allowance calculation?

Title says it all really Wink It's just that I though I had read PN only uses downloaded data in the calculation but I've been 'billed' for a chunk of ftp upload.
Thanks
Pete
5 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Does upload get included in the Bandwidth Allowance calculation?

We've always counted upload as broadband usage along with download - could you please advise where you saw the above information if possible? We'll need to address it.
Picnic
Grafter
Posts: 186
Thanks: 1
Registered: ‎30-10-2007

Re: Does upload get included in the Bandwidth Allowance calculation?

When I saw it had been included I had a look around but couldn't see a statement either way, hence the request here. So in light of better evidence please assume I was mis-remembering the fact.
Thanks for the reply
Pete
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Does upload get included in the Bandwidth Allowance calculation?

Thanks for the reply Pete. I remember that this used to be stated in the help pages and searched for a link to post above, but we've made a lot of changes and I have to admit I couldn't find it either. I've raised it to our products team and they should get this added.
Thanks also for flagging this up,
Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: Does upload get included in the Bandwidth Allowance calculation?

The help page linked from VMBU includes:
Quote
Please note that the usage shown on the View My Broadband Usage tool includes both uploads and downloads.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Does upload get included in the Bandwidth Allowance calculation?

Cheers for that Jelv, it's nice to know it's up there. I've still asked that it be included on the pages relating to usage on the individual products though.