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Does anyone know how to log a fault ..total NOOB here!

Yas8
Newbie
Posts: 2
Registered: ‎09-03-2023

Does anyone know how to log a fault ..total NOOB here!

I have the orange light and flashing B ...
tried everything that's been recommended and still goes from green to orange/red.

Please 🙏 help
4 REPLIES 4
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,926
Thanks: 5,012
Fixes: 317
Registered: ‎04-04-2007

Re: Does anyone know how to log a fault ..total NOOB here!

Here's a good start.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Yas8
Newbie
Posts: 2
Registered: ‎09-03-2023

Re: Does anyone know how to log a fault ..total NOOB here!

Thank you, hopefully I'll get up and running now Smiley
dvorak
Moderator
Moderator
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Registered: ‎11-01-2008

Re: Does anyone know how to log a fault ..total NOOB here!


Moderators Note


This topic has been moved from Full Fibre to Broadband

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,708
Thanks: 644
Fixes: 112
Registered: ‎27-11-2020

Re: Does anyone know how to log a fault ..total NOOB here!

I can see you raised a fault @Yas8 ! Has the engineer been out yet? Hopefully it's been fixed!

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team