Does Plusnet SoGEA FTTC need time to "settle" after installation?
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- Re: Does Plusnet SoGEA FTTC need time to "settle" ...
25-08-2023 2:45 PM
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Hi,
Our Plusnet ADSL was upgraded to FTTC a week ago but the download speed is lower than expected.
We still have a copper line from a telegraph pole on the other side of the road into the house (does this mean it's definately a SoGEA connection?)
Does the new installation need time to "settle"?
Thank you in advance.
Steve.
Fixed! Go to the fix.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:09 PM
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@sn5775 'the download is slower than expected' - by how much?
If you don't have a landline phone service, it is SoGEA.
It shouldn't need time to settle, but it may just take the DLM a while to work out your best speed/stability balance.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:09 PM
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If you have a phone service then no it's not SoGEA
If no phone service then yes it is.
Your account details should tell you - log into your PN Members page.
Brian
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:26 PM
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Thank you for the replies.
Using Speedtest, download speed has been around 15 Mb for a few days.
In the Plusnet member centre, our estimated download speed is 60 to 72 Mb and our minimum guaranteed speed is 54.6 Mb.
I've been using a mobile phone connected to the wi-fi to test which I appriciate can affect the results - I will test with a laptop and ethernet connection when I get chance.
Another concern that I have is the age of our BT master socket - it was installed around 1985 and I think it's one of the earlier designs with a single BT-style outlet.
The Plusnet Hub is directly connected to the master socket via an ADSL microfilter due to the different plug/socket types. Would this make a difference?
Would removing the ADSL filter and changing the "modem" cable to an RJ11 plug to BT-plug cable work and make any difference?
Do we need to think about changing the BT master socket to a more recent model?
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:31 PM
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@sn5775 do you have any extension sockets ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:34 PM
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Mobile phones, over Wi-Fi, are not the best way to test speed.
How soon can you connect via a laptop over ethernet?
If you received the speeds you expected on the ADSL connection, changing the phone socket shouldn't make much, if any, difference.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:37 PM
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A look at the router stats would be useful...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:39 PM
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Ooops - meant to ask for those - thanks @MisterW
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:55 PM
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We're not using any phone extensions.
Product code:Plusnet Hub Two
Firmware version:v0.10.00.04201-PN
Firmware updated:18-Aug-2023
Board version:R01
GUI version:1.9 16_08_2022
DSL uptime:4 Days 13 Hrs 29 Mins
Data rate:20 Mbps / 74.844 Mbps
Maximum data rate:21.311 Mbps / 76.569 Mbps
Noise margin:6.0 / 6.0
Line attenuation:7.9 / 16.0
Signal attenuation:7.9 / 16.4
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:3.3 GB Uploaded / 143.3 GB Downloaded
2.4 GHz wireless channel:Smart (Channel 1)
5 GHz wireless channel:Smart (Channel 36)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
Software variant:-
Boot loader:0.1.7-PN (Thu Nov 30 09:45:22 2017)
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 3:58 PM
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Based on that data, @sn5775 , you are getting the full speed to your Hub, so any low speed is down to your home environment/equipment - which is your responsibility to sort.
25-08-2023 4:03 PM
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@sn5775 thanks for the stats, that says the basic connection is fine
Data rate:20 Mbps / 74.844 Mbps
and its been up for over 4 days with no drops.
So the master socket is not a problem.
This looks like a wireless problem. A wired test would confirm it.
Changing the wireless channel , particulary if you're using the 2.4ghz band, may be worth trying. Use a wireless analyser to check least busy channel around you.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 4:11 PM
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Looks to me they have a busy connection
Data sent / received:3.3 GB Uploaded / 143.3 GB Downloaded
Dan
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Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 4:13 PM
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@sn5775 - if you login to the Plusnet "Member Centre" after clicking on this link - Current Line Speed
what does that page show for "Current Line Speed (Download):" ?
.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 4:30 PM
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We rely quite heavily on the broadband - 3 adults all using HD streaming with me also downloading games and updates on my XBOX.
Your broadband service
- Product: Fibre
- Estimated Download Range: 60 - 72Mbps
- Estimated Upload Range: 17 - 18Mbps
- Minimum Guaranteed Speed: 54.6Mbps
- Current Line Speed (Download): 80Mbps
Looks like there isn't any issues after all. Apologies and many thanks for all the help.
Re: Does Plusnet SoGEA FTTC need time to "settle" after installation?
25-08-2023 4:34 PM - edited 25-08-2023 4:35 PM
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Looks to me they have a busy connection
@Dan_the_Van good spot, I hadnt looked that far down.
We rely quite heavily on the broadband - 3 adults all using HD streaming with me also downloading games and updates on my XBOX.
How on earth did you manage that with an ADSL connection ?
Looks like there isn't any issues after all. Apologies and many thanks for all the help.
@sn5775 yup, you can only use your bandwidth once...
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