Does Plusnet Care
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Does Plusnet Care
Does Plusnet Care
15-03-2014 1:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your connection is currently stable and ongoing with a line rate of 1.2Mbps and from the latest speed test you provided of 1.1 all are within expectations of your line of between 0.5 to 2Mbps."
Why does Plusnet think that such a drop in speed is acceptable , it is not. If this is the customer service that Plusnet now provides it maybe time to move on.
Router reset shows;
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 01:02:15
Downstream 1,504 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 9.3 dB / 17.0 dB
Line attenuation (Down/Up) 58.1 dB / 31.5 dB
Output power (Down/Up) 2.4 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 46 / 1
CRC Errors (Down/Up) 4 / 0
HEC Errors (Down/Up) 11 / 0
Error Seconds (Local/Remote) 3 / 0
1. Best Effort Test: -provides background information.
Download Speed
1.29 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.29 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.33 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.37 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.37Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Come on Plusnet sort it out or lose a customer that regularly recommends you.
Re: Does Plusnet Care
15-03-2014 9:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Does Plusnet Care
15-03-2014 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Does Plusnet Care
15-03-2014 11:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Does Plusnet Care
17-03-2014 3:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Does Plusnet Care
17-03-2014 3:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Does Plusnet Care
18-03-2014 11:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's been 24 hrs. and only a small improvement see test figures.
FAQ
Results Image not loaded
1. Best Effort Test: -provides background information.
Download Speed
1.07 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speed achieved during the test was - 1.07 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.52 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.32 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Router Stats.
Internet connection configuration
Connection Information
Connection time 0 days, 22:42:26
Data Transmitted/Received (MB) 17.8 / 142.2
Broadband username
Password ********
TCP/IP settings
Broadband network IP address 87.115.212.205
Default gateway 195.166.128.195
Primary DNS 212.159.6.9
Secondary DNS 212.159.6.10
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 22:46:04
Downstream 1,728 Kbps
Upstream 448 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 9.1 dB / 18.0 dB
Line attenuation (Down/Up) 57.9 dB / 31.5 dB
Output power (Down/Up) 2.7 dBm / 1.5 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 3448 / 46
CRC Errors (Down/Up) 167 / 2
HEC Errors (Down/Up) 886 / 5
Error Seconds (Local/Remote) 89 / 3
The restart yesterday at 17.30 was due to me moving router from test socket back to normal and as you can see it is still very slow.
[Moderator's note by Jim (Oldjim) username removed mod:end
Re: Does Plusnet Care
19-03-2014 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've replied to your ticket. I'll check things over again tomorrow in light of the change I've made.
Re: Does Plusnet Care
21-03-2014 2:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I haven't heard from you,!! Connection is a lot better but still approx. 10% below previous settings.
Would it help if I reset my router.
1. Best Effort Test: -provides background information.
Download Speed
1.15 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.15 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.79 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.32 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
Re: Does Plusnet Care
21-03-2014 8:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Does Plusnet Care
22-03-2014 4:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 01:59:33
Downstream 1,816 Kbps
Upstream 443 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.3 Annex A
Latency type Fast
Noise margin (Down/Up) 7.4 dB / 18.3 dB
Line attenuation (Down/Up) 58.0 dB / 32.2 dB
Output power (Down/Up) 3.0 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 237 / 0
HEC Errors (Down/Up) 227 / 0
Error Seconds (Local/Remote) 166 / 0
So it looks as if disconnections are starting to slow me down again.
Re: Does Plusnet Care
24-03-2014 1:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It has now restarted slower. Could you p[lease give it a nudge back up.
Download Speed
1.36 Mbps
0 Mbps 2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.36 Mbps
For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps.
IP Profile for your line is - 1.6 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.33 Mbps
0 Mbps 0.45 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.33Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.45 Mbps
ADSL line status
Connection Information
Line state Connected
Connection time 0 days, 01:44:20
Downstream 1,667 Kbps
Upstream 443 Kbps
ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.3 Annex A
Latency type Fast
Noise margin (Down/Up) 6.2 dB / 17.5 dB
Line attenuation (Down/Up) 59.5 dB / 32.2 dB
Output power (Down/Up) 2.5 dBm / 1.3 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 0 / 0
CRC Errors (Down/Up) 307 / 0
HEC Errors (Down/Up) 112 / 0
Error Seconds (Local/Remote) 121 / 0
I seem to have this problem every few months, from now on I will try to monitor any forced connections.
The recent slowdown seems to tie in with the recent problems at Truro exchange and that Open Reach were seen working in my road.
It is now over a month since my speeds were 2208/448.
NOT HAPPY.
Re: Does Plusnet Care
24-03-2014 10:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Noise margins tend to be their highest in the middle of the day and at their lowest in the night so rebooting in the middle of the night wasn't the smartest move!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page