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Dodgy Internet or router overload?

jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: ‎21-07-2014

Dodgy Internet or router overload?

Hello
I have been having random internet drop outs over the last few weeks, basically it's like the internet drops to dial up speeds which require a router reboot, which solves the problems.
I've been adding various gadgets to 'automate' my home over the last few months and now I'm thinking my router just cant handle them. Such as nest protects, nest cams, thermostat and HUE lights (the lights connect to a hub rather than the router direct) and LG muti room speakers, connected which uses a mesh network rather than a direct router connection, I think anyway. At first I thought it was when I had both nest cams turned on it was just crashing the router but it does it when both are turned off too. I also have a unmanaged switch which connects a wired PC and PS4. I haven't got round to running more cables yet though to connect other things.
Last night I was watching Still Alice (great film btw) streaming from Google Play Movies via my chromecast, which is in the same room as my router, half way through I got the buffering circle and it just would not play, tried a speed test which said about .04 d/l but a normal upload. there was nothing else streaming or running at the time except mobiles connected to wifi but not actively in use.  Although I didn't do a wired speed test last night, when this happens, and I do I get the same results.
This just seems to happening more and more and a router reboot solves it every time, but its getting annoying now.
I think its the Hub Zero I have? The one with the little Pink feet.
So is it possible I just have too much going on and the router can't handle it or some sort of line fault? I would have thought if it was a line fault even a reboot wouldn't instantly fix it.
Line stats are below (D/L SNR seems low?) Thanks in advance for any help.

Mode: ADSL_2plus
Traffic Type: ATM
Status: Up
Link Power State: L0

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (1 dB): 2.9 6.1
Attenuation (1 dB): 28.0 12.9
Output Power (1 dBm): 0.0 12.6
Attainable Rate (Kbps): 18428 1224

Path 0 Path 1
Downstream Upstream Downstream Upstream
Rate (Kbps): 17036 1214 0 0

MSGc (# of bytes in overhead channel message): 53 10 0 0
B (# of bytes in Mux Data Frame): 116 56 0 0
M (# of Mux Data Frames in FEC Data Frame): 1 4 0 0
T (Mux Data Frames over sync bytes): 5 3 0 0
R (# of check bytes in FEC Data Frame): 10 8 0 0
S (ratio of FEC over PMD Data Frame length): 0.2193 5.9746 0.0 0.0
L (# of bits in PMD Data Frame): 4631 316 0 0
D (interleaver depth): 128 4 0 0
Delay (msec): 7 6 0.0 0.0
INP (DMT symbol): 1.00 0.00 0.0 0.0

Super Frames: 4946966 4389604 0 0
Super Frame Errors: 212 3 0 0
RS Words: 1459354541 2065423 0 0
RS Correctable Errors: 12533649 8 0 0
RS Uncorrectable Errors: 4488 0 0 0

HEC Errors: 2268 4 0 0
OCD Errors: 2 0 0 0
LCD Errors: 2 0 0 0
Total Cells: 3216081932 228788860 0 0
Data Cells: 632694298 48912998 0 0
Bit Errors: 0 68 0 0

Total ES: 165 3
Total SES: 0 0
Total UAS: 81 81
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,763
Thanks: 268
Fixes: 78
Registered: ‎27-04-2007

Re: Dodgy Internet or router overload?

Hi jrilton,
I've just run a full set of fault diagnostics which aren't indicating any problems. Have you tried factory resetting the router?
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: ‎21-07-2014

Re: Dodgy Internet or router overload?

thanks Adam, I'll give that a go and report back if I continue to have issues.
Thanks
jrilton
Rising Star
Posts: 112
Thanks: 11
Fixes: 1
Registered: ‎21-07-2014

Re: Dodgy Internet or router overload?

Hi Adam
Since your post i have had an SNR reset as support said it was too low. Tonight my internet went off again. Wifi stopped working, I checked my wired PC it also said there was no internet connection. The internet light was off on my router. A router reset fixed it.
Any idea why this is happening?
Thanks