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Do these stats look normal? (upstream CRC)

zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Do these stats look normal? (upstream CRC)

Hi,

 

Does anyone know if this looks ok?  Internet drops with virtually any incoming call.

 

ADSL synchronization status Up  
ADSL up time 1 Days 03:46:28  

  Line Status    
 
Upstream line rate (kbit/s) 832
Downstream line rate (kbit/s) 4131
Line standard ADSL2+
Channel type
Interleaved 
Upstream SNR (dB)   5.3
Downstream SNR (dB)   6
Upstream line attenuation (dB) 37
Downstream line attenuation (dB) 58.5
Upstream output power (dBmV) 12.5
Downstream output power (dBmV) 18.3
Upstream CRC 1376210
Downstream CRC 357
Upstream FEC 4585681
Downstream FEC 18131484
8 REPLIES
Community Veteran
Posts: 4,916
Thanks: 335
Fixes: 16
Registered: 10-06-2010

Re: Do these stats look normal? (upstream CRC)

What modem/router is it? I remember there was one device which shows some of the upstream / downstream counts the wrong way around.

I don't think there's much to be gained from analysing the stats though - you've already found the problem, the drops linked with the incoming calls.

Setting the mode to ADSL2 may give a small speed improvement, shouldn't be any worse, but won't fix the problem of incoming calls knocking out the Internet.

zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Re: Do these stats look normal? (upstream CRC)

It's a Huawei, I think it's Thompson you may be thinking of.

Plusnet Staff
Plusnet Staff
Posts: 36
Thanks: 16
Registered: 20-12-2013

Re: Do these stats look normal? (upstream CRC)

Hi.

 

A connection dropping when the phone is in use can be down to a couple things. It can be caused by an Internal issue or an exchange issue. 

 

If you were to raise a fault to us we would start by ruling out the internal setup. The primary cause is filtering. 

 

Firstly replace the filter you are using if this is a prefiltered faceplate installed on your master socket remove it and use a standard filter in the test socket. Once it connected this way test it by making a call to your land line.

 

If the connection still drops then report it to the faults team at http://faults.plus.net

 

 Peter Birt
 Plusnet Support Team
zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Re: Do these stats look normal? (upstream CRC)

I've had this fault logged since 4/11/16 and still no resolution.  Openreach guy replaced faceplate, new pairs and tried something at the exchange.  Still drops on incoming call.  How can I escalate this?  I'm paying for something that doesn't work correctly.

Plusnet Staff
Plusnet Staff
Posts: 36
Thanks: 16
Registered: 20-12-2013

Re: Do these stats look normal? (upstream CRC)

Hi,

 

Sorry to hear its been ongoing for so long. 

 

I'm on the faults team so if you can PM your username I will pick up your fault report tomorrow and see whats going on with it.

 Peter Birt
 Plusnet Support Team
Plusnet Staff
Plusnet Staff
Posts: 36
Thanks: 16
Registered: 20-12-2013

Re: Do these stats look normal? (upstream CRC)

Hi, Zoso.

I have just looked at your fault and can see it is currently in hand with one of my fellow faults advisors. He is working on this at present and I have passed on the information you have provided me.

You will be getting an update call later today to arrange for another engineer visit I'm afraid.

 Peter Birt
 Plusnet Support Team
zoso
Hooked
Posts: 8
Thanks: 2
Registered: 03-11-2016

Re: Do these stats look normal? (upstream CRC)

Hi,

 

Can you give me contact details for your complaints department please?

 

Thx

SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 585
Fixes: 53
Registered: 21-09-2009

Re: Do these stats look normal? (upstream CRC)

At the bottom of every page on this forum , called "Complaints Code of Practice" https://www.plus.net/help/legal/complaints-code-of-practice/