Do these stats look normal? (upstream CRC)
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Do these stats look normal? (upstream CRC)
13-12-2016 5:58 PM
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Hi,
Does anyone know if this looks ok? Internet drops with virtually any incoming call.
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Re: Do these stats look normal? (upstream CRC)
13-12-2016 6:17 PM
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What modem/router is it? I remember there was one device which shows some of the upstream / downstream counts the wrong way around.
I don't think there's much to be gained from analysing the stats though - you've already found the problem, the drops linked with the incoming calls.
Setting the mode to ADSL2 may give a small speed improvement, shouldn't be any worse, but won't fix the problem of incoming calls knocking out the Internet.
Re: Do these stats look normal? (upstream CRC)
13-12-2016 7:19 PM
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It's a Huawei, I think it's Thompson you may be thinking of.
Re: Do these stats look normal? (upstream CRC)
13-12-2016 11:37 PM
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Hi.
A connection dropping when the phone is in use can be down to a couple things. It can be caused by an Internal issue or an exchange issue.
If you were to raise a fault to us we would start by ruling out the internal setup. The primary cause is filtering.
Firstly replace the filter you are using if this is a prefiltered faceplate installed on your master socket remove it and use a standard filter in the test socket. Once it connected this way test it by making a call to your land line.
If the connection still drops then report it to the faults team at http://faults.plus.net
Re: Do these stats look normal? (upstream CRC)
14-12-2016 12:35 AM
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I've had this fault logged since 4/11/16 and still no resolution. Openreach guy replaced faceplate, new pairs and tried something at the exchange. Still drops on incoming call. How can I escalate this? I'm paying for something that doesn't work correctly.
Re: Do these stats look normal? (upstream CRC)
14-12-2016 12:37 AM
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Hi,
Sorry to hear its been ongoing for so long.
I'm on the faults team so if you can PM your username I will pick up your fault report tomorrow and see whats going on with it.
Re: Do these stats look normal? (upstream CRC)
14-12-2016 4:21 PM
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Hi, Zoso.
I have just looked at your fault and can see it is currently in hand with one of my fellow faults advisors. He is working on this at present and I have passed on the information you have provided me.
You will be getting an update call later today to arrange for another engineer visit I'm afraid.
Re: Do these stats look normal? (upstream CRC)
14-12-2016 9:29 PM
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Hi,
Can you give me contact details for your complaints department please?
Thx
Re: Do these stats look normal? (upstream CRC)
15-12-2016 10:44 AM
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At the bottom of every page on this forum , called "Complaints Code of Practice" https://www.plus.net/help/legal/complaints-code-of-practice/
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- Re: Do these stats look normal? (upstream CRC)