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Do I need the router before the FTTC install?

richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Do I need the router before the FTTC install?

I booked an engineer visit for an FTTC install a week or two ago, for Weds next week, and the order process seemed to suggest I needed an FTTC specific router so went with the PN one.
Payment was taken straight away but my account details are saying hardware dispatch pending as the order hasn't been placed.
Anything to worry about?
3 REPLIES
Moderator
Moderator
Posts: 19,038
Thanks: 2,088
Fixes: 311
Registered: ‎11-01-2008

Re: Do I need the router before the FTTC install?

you router is normally despatched so that it arrives the day before your install, so shouldn't be anything to worry about.
you can directly plug your pc into the mode and create a pppoe session if the worst does come to the worst.
sure a PN rep will ensure your router is sent out in time Wink

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Do I need the router before the FTTC install?

Hi richandsian,
Whilst I have every confidence in our automated systems, I dispatched your router manually for you this morning. Expect it by Monday/Tuesday  Smiley
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
richandsian
Grafter
Posts: 100
Registered: ‎14-02-2008

Re: Do I need the router before the FTTC install?

Smiley
Thanks.