Dispatch of fibre router - when?

[#1]

OK - as a precaution, I've got hold of a router that does PPoe. It's an Asus DSL-N55U
Here is the PPoe settings page - I think I've preconfigured it to be ready (My Son will be connecting up) Can anyone see anything I need to change?
Thanks

[#2]

That looks ok, I assume the WAN type -> LAN is to use one of the LAN ports as an EWAN port ?
I seem to recall that needed the very latest firmware...

[#3]

Let us know how your install goes and if the router shows up.

[#4]

@MisterW - yes, latest firmware had dual wan - one DSL, and one LAN/PPoe via one of the ports.

Engineer just arrived (20 minutes early - but that is OK, he called to check if someone is in)
Son is at home to let him in. Router has not arrived though. Hopefully the Asus will just work.

[#5]

The Asus should work without any problem. I've sent a replacement router anyhow since the previous appears to have got lost 😕

[#6]

Ok - this is a first (at least for our installation engineer)

He fitted the faceplate, then wandered out to the cabinet, to find some BTW engineers in the process of installing the fibre. "Its not ready - it'll be another month"

BTW line checker showed FTTC available 1 1/2 weeks ago, and the plusnet upgrade system started offering fibre at the same time.

What now? 

[#7]

Just checked on our suppliers systems again and as far as we can see, it's definitely available.
If the engineer can't carry out the installation for this reason, we'll need to await the engineers report on this and take further action.

[#8]

Quote

then wandered out to the cabinet, to find some BTW engineers in the process of installing the fibre. "Its not ready - it'll be another month"

he HAs gone to the right cabinet hasn't he ?

[#9]

Pretty certain, yes. Ms TC saw BTW engineers working on the Cab when she went to catch the train. I did wonder why they needed more than one person just to hook up my line  

IMPORTANT:
I've had an email today to say my product change is complete
1 - We need to ensure my ADSL doesn't stop.
2 - We need to ensure I'm not charged for FTTC when I'm not getting it.

Ps
Bit of feedback re engineer.
Good:
Arrived
On time (early)
Bad
after failed install, he left the new faceplate in place, meaning ADSL wont' work. I've now got the faceplate hanging off, and the router/phone plugged into the test socket.

[#10]

I've replied to your PM. I'll get this picked up as soon as we can for you.

[#11]

Quote from: tonyAtplus

Bad after failed install, he left the new faceplate in place, meaning ADSL wont' work. I've now got the faceplate hanging off, and the router/phone plugged into the test socket.

If you plug the ADSL router in to the socket on the new filtered face plate it will work. The ADSL will only be broken if you were connecting the ADSL in to an extension socket.

[#12]

Excellent Jelv. Thanks that saves a small headache.

EDIT: Or at least it would have done, but it doesn't work.  Off to change the faceplate.

[#13]

You did plug direct in to the xDSL socket at the top using the router to splitter cable, not the phone socket at the bottom with a filter I hope!

[#14]

Um...  
Fortunately not changed the faceplate yet.  
Edit - yes well, hummm.... Seems to have fixed it.
Thanks Jelv.

[#15]

Glad you've sorted it. You're not the first and I'm sure you won't be the last to do that!