Dispatch of fibre router - when?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Dispatch of fibre router - when?
Dispatch of fibre router - when?
01-07-2014 1:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
"Hardware dispatch pending The order has not yet been placed "
Is this normal - how far in advance of the installation date (one week from now) should the router be sent out?
Thanks.
Re: Dispatch of fibre router - when?
01-07-2014 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Our automated systems send the router out to you, to ensure you get this on time.
Re: Dispatch of fibre router - when?
02-07-2014 1:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Second question - will I get confirmation of the requested installation date/time. Your email told me I would be informed if there was a problem, but how can I get confirmation that the visit has been specifically booked with BTW
Based on the many reports here of engineer no-shows, I'd like to get that checked before the day.
Thanks.
Re: Dispatch of fibre router - when?
02-07-2014 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
02-07-2014 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
03-07-2014 5:35 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks.
Re: Dispatch of fibre router - when?
03-07-2014 6:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
dick:quote
Re: Dispatch of fibre router - when?
03-07-2014 7:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
04-07-2014 9:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@Dhaos - It is a real shame that this was the case 😕 We don't have any control after the point of booking the engineer unfortunately.
Re: Dispatch of fibre router - when?
04-07-2014 12:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
04-07-2014 1:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
07-07-2014 4:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Don't know if you'll see this in time - phone system hopelessly clogged up.
Install due tomorrow - router has not arrived. Your automated systems seem to have failed to deliver in time.
Re: Dispatch of fibre router - when?
07-07-2014 5:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
07-07-2014 5:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Dispatch of fibre router - when?
07-07-2014 7:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Beware that some of the contractor installers claim that they can't do the installation without a router, which is rubbish!.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Dispatch of fibre router - when?