Discussions on changes to Terms and Conditions
I have just received an email that talks a lot about PN's phone service.
I don't use PN's phone service
Buried deeply in this email is
Provided I click on this link, I will find, under a heading of
Find out more about our updated Home Phone products
What is the notice period on BBYW contracts?
If you want to make changes to broadband conditions, it would be nice if this wasn't buried in some talk about phone lines.
Furthermore, changes to T&C should be expressed in an immutable form - a web link isn't good enough.
Or will a follow up email/letter etc be forthcoming?
It seems that the changes to the notice conditions have been buried.
I don't use PN's phone service
Buried deeply in this email is
Quote If you’d like to find out more, and for more information on the changes to our
Home Phone service, we’ve put together an FAQ on our website:
http://www.plus.net/go.html/faq_bb
Provided I click on this link, I will find, under a heading of
Find out more about our updated Home Phone products
Quote Firstly, we're reducing the notice required to end our service to 10 days for broadband and phone. This is currently 30 days.
Previously we had 18 month contracts on our 'Value' and 'Unlimited' products which meant that if you left before the 18 month contract ended, you would have been liable to pay an early termination charge which was calculated as any outstanding subscription charges until the contract end date
What is the notice period on BBYW contracts?
If you want to make changes to broadband conditions, it would be nice if this wasn't buried in some talk about phone lines.
Furthermore, changes to T&C should be expressed in an immutable form - a web link isn't good enough.
Or will a follow up email/letter etc be forthcoming?
It seems that the changes to the notice conditions have been buried.
Quote Firstly, we're reducing the notice required to end our service to 10 days for broadband and phone. This is currently 30 days
Clarification please
This sentence can be read 2 ways ie
The change applies to only those on a Broadband + Phone package .
or
The change applies to everyone whether on Broadband only OR on a Phone package.
Len
Or even that those on the so called "Legacy" packages have to give 30 days notice!
Quote from: jelv Hang on there's a world of difference! In one case Plusnet are going to be receiving subscriptions for as long as they remain a customer, in the other Plusnet know they are never going to receive another penny from the ex-user.
Yes, indeed there is a world of difference. Current/new customers have, at maximum, a 12 month contract to fulfil in order to avoid the charges various completely. That's a minimum of 12 x monthly payments received by PN and the customer is free to do whatever with no penalty. PN get to pay all the set-up charges as well as the cost of any equipment.
However, customers who previous paid any one of the several VERY SIGNIFICANTLY higher set-up charges to PN did so several years ago and PN have had the benefit of SEVERAL YEARS worth of regular monthly subscriptions to date. It hasn't cost PN a penny because they demanded that all of the various charges be paid either up-front or over a 12 month period.
So yes, there is a very big difference - existing long-term customers are effectively being screwed over once again and new(ish) customers are effectively getting a free ride !! I for one am getting way more than a bit p****d off with effectively subsidising other customers
What you say is quite correct of course and that's the business view - encourage new customers and don't give a stuff about existing ones - so it pretty much reinforces the comments that the cease charge is effectively a "lock in" and/or deterrent to requesting a cease for whatever reason there may be. It's just the latest good excuse from BT to quietly extract more money from customers who, in this case, may need to cease the service. For long-term customers in particular, it's my view that this charge has effectively already been paid up-front as part of the original set-up fee because there was no such thing as a cease charge back then - it was a one-off all inclusive charge. So far as PN are concerned, they've already had way more in subscriptions to date than perhaps the majority of set-up charge subsidised customers are ever likely to pay any time soon and they've given said customers free equipment into the bargain rather than demanding payment up-front for that as well. Long-term customers are getting a raw deal by potentially having to pay this additional new(ish) exit charge despite not having the benefit of any sweetener to go with PN in the first place and despite paying handsomely over the years for their service.
When PN introduced these "unlimited" contracts, they insisted that "for budgetary reasons" it was absolutely essential that an 18 month contract be imposed.
They were unshakeable on these, with regard to new customers.
But now they say that this 18 month affair was all nonsense (due to Ofcom).
Will PN be looking for further revenue streams?
They were unshakeable on these, with regard to new customers.
But now they say that this 18 month affair was all nonsense (due to Ofcom).
Will PN be looking for further revenue streams?
Quote from: Crucibleofevil .......
But now they say that this 18 month affair was all nonsense (due to Ofcom).
Why do you say "due to Ofcom"? Is there something I haven't seen?
Thank you OJ. I hadn't made the connection.
I was going to ask WHY (as I did before) but expected to get ignored as before,
All I can say is .... that's Bu****ed the Balance Sheet and the Bonus Plan!
I was going to ask WHY (as I did before) but expected to get ignored as before,
All I can say is .... that's Bu****ed the Balance Sheet and the Bonus Plan!
Just think what it will do to the parent company phone packages with a rolling 12 month contract 
