Disconnects
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Disconnects
15-10-2013 6:36 PM
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Re: Disconnects
16-10-2013 9:46 AM
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It can be difficult to pinpoint the cause of disconnections without going through the faults process, if you're concerned it might be the router I'd see if you can get your hands on a spare so that can be ruled out.
If you decide to do that and need some comparison here's a view of your connections over the past couple of weeks:
<img src="http://community.plus.net/visualradius/generated/image13819129182509.png"/>
Re: Disconnects
16-10-2013 10:04 AM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnects
16-10-2013 2:46 PM
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Re: Disconnects
16-10-2013 4:09 PM
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Quote have you also checked for brief sync drops which don't show up on the radius graph?
I don't have access to the tools to do that jelv, that tends to be our faults team.
@valart I'm going to make sure we check this as you've stated you'd need to buy a new router, I'll speak to one of my colleagues ASAP to try and get that done.
Re: Disconnects
16-10-2013 4:33 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnects
16-10-2013 5:01 PM
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Re: Disconnects
16-10-2013 5:06 PM
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Re: Disconnects
16-10-2013 9:00 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Disconnects
16-10-2013 10:47 PM
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Re: Disconnects
17-10-2013 1:21 PM
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That way our support team will be able to look into it for you and get in touch about a replacement.
Re: Disconnects
17-10-2013 5:30 PM
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