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Disconnections

TheBigMass
Dabbler
Posts: 10
Registered: 08-07-2013

Disconnections

For the past week ish, I've been getting disconnections sometimes which happen every 10 minutes or so. As of writing this, my Internet has went down at 13:12, 13:22, 13:32, 13:42 13:44. Any ideas?
Dec 25 13:44:47 FIREWALL event (1 of 2): deleted rules

Info Dec 25 13:44:47 GRP Default destination is routed via gateway 87.113.36.27

Warning Dec 25 13:44:46 PPP link up (Internet) [87.113.36.27]

Info Dec 25 13:44:46 PPP CHAP Chap receive success : authentication ok

Info Dec 25 13:44:46 PPP CHAP Receive challenge (rhost = PCL-AG01)

Info Dec 25 13:44:45 PPP CHAP Receive challenge (rhost = bras-red2.nt-b)

Info Dec 25 13:44:43 xDSL linestate up (ITU-T G.992.5; downstream: 17357 kbit/s, upstream: 1181 kbit/s; output Power Down: 21.0 dBm, Up: 12.5 dBm; line Attenuation Down: 22.0 dB, Up: 9.5 dB; snr Margin Down: 6.0 dB, Up: 6.5 dB)

Info Dec 25 13:44:18 xDSL linestate down

Warning Dec 25 13:44:14 PPP link down (Internet) [146.90.186.209]

Info Dec 25 13:43:52 LOGIN User Administrator logged in on [HTTP] (from 192.168.1.74)

Info Dec 25 13:43:52 xDSL linestate down

Info Dec 25 13:43:44 LOGIN User Administrator logged in on [HTTP] (from 192.168.1.67)

Info Dec 25 13:43:32 GRP Default destination is not routed anymore via gateway 146.90.186.209

Info Dec 25 13:43:32 xDSL linestate down

Info Dec 25 13:43:08 FIREWALL event (1 of 1): created rules

Info Dec 25 13:43:08 FIREWALL event (1 of 1): deleted rules

Info Dec 25 13:43:08 GRP Default destination is routed via gateway 146.90.186.209

Warning Dec 25 13:43:08 PPP link up (Internet) [146.90.186.209]

Info Dec 25 13:43:08 GRP Default destination is not routed anymore via gateway 146.90.186.209

Info Dec 25 13:43:08 GRP Default destination is routed via gateway 146.90.186.209

Warning Dec 25 13:43:08 PPP link down (Internet) [146.90.186.209]

Warning Dec 25 13:43:08 PPP link up (Internet) [146.90.186.209]

Info Dec 25 13:43:04 PPP CHAP Chap receive success : authentication ok

Info Dec 25 13:43:04 PPP CHAP Receive challenge (rhost = PTW-AG03)

Info Dec 25 13:43:04 PPP CHAP Receive challenge (rhost = bras-red2.nt-b)

Info Dec 25 13:43:02 xDSL linestate up (ITU-T G.992.5; downstream: 17290 kbit/s, upstream: 1170 kbit/s; output Power Down: 21.0 dBm, Up: 12.0 dBm; line Attenuation Down: 22.0 dB, Up: 9.5 dB; snr Margin Down: 6.0 dB, Up: 7.0 dB)

Warning Dec 25 13:42:38 PPP link down (Internet) [146.90.32.121]

Info Dec 25 13:42:36 xDSL linestate down

Info Dec 25 13:42:12 xDSL linestate down

Info Dec 25 13:41:51 FIREWALL event (1 of 1): created rules

Info Dec 25 13:41:51 GRP Default destination is not routed anymore via gateway 146.90.32.121

Info Dec 25 13:41:51 xDSL linestate down
2 REPLIES
Superuser
Superuser
Posts: 9,367
Thanks: 690
Fixes: 51
Registered: 06-04-2007

Re: Disconnections

Something is certainly amiss.  Sad
I suggest reporting a dropping connection fault at http://faults.plus.net which will guide you through some checks then submit a fault report to Plusnet. This will provide initial data to support faults team testing.
David
Community Gaffer
Community Gaffer
Posts: 5,081
Thanks: 393
Fixes: 5
Registered: 04-04-2007

Re: Disconnections

Yeah.  Get a fault raised.  These disconnections are pretty bad:
Kelly Dorset
Broadband Service Manager