Disconnections
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Disconnections
18-12-2013 7:24 PM
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For the past 4 hours or so i'm getting disconnections every few minutes, I've changed router, ADSL cable and filters.
I've done a quiet line test and on occasion i hear a kind of cut out on the line like a loud crackle.
I'm trying to get onto http://faults.plus.net, But with my connection dropping so often it's almost impossiable to go through the steps
Re: Disconnections
19-12-2013 9:01 AM
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Re: Disconnections
21-12-2013 3:10 PM
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I had a response from faults saying they requested interleaving to be turned on, Which it was already on anyway due to the DLM kicking in.
Current stats
Connection Speed 14334 kbps 446 kbps
Line Attenuation 14.0 db 9.8 db
Noise Margin 9.4 db 30.2 db
My usual sync for this line is around 22mbps, I've also noticed my downstream Noise margin is also dropping below 6db sometimes, I've seen it drop to 1.6db.
Re: Disconnections
23-12-2013 1:41 PM
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Re: Disconnections
23-12-2013 2:36 PM
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I've just run some checks on your line and it isn't coming back with anything obvious (other than it keeps going up and down).
I take it you have already tried in the test socket and with a different filter?
If that is the case we will need to get an engineer booked for you, could you let us know what your availability is like and we can get this booked in for you.
You can reply either on here or on the ticket.
Re: Disconnections
23-12-2013 3:20 PM
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I don't have a test socket, It's an old socket, Looks like 20+ years old
I've changed router, Filters and cables to no effect.
You can book it for anytime has soon has possible, They need to know it's worse with the weather rain and wind.
Re: Disconnections
23-12-2013 3:39 PM
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I take it that means there was no connection when you ran the test, My router has been on for 4 days 24/7.
But the disconnections are sometimes keeping me offline for an hour, Has soon has i sync i lose sync, My connection has now stabled better now the wind and rain has stopped.
Re: Disconnections
23-12-2013 5:07 PM
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With the amount your line is disconnecting it was pot luck on if it had sync or not. The testing was more to see if we could find a fault without having to send an engineer out to the property.
I'll look at getting that booked in for you now.
Re: Disconnections
23-12-2013 8:06 PM
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Re: Disconnections
24-12-2013 3:44 PM
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Quote from: towerblocks Has a engineer been booked?
Re: Disconnections
27-12-2013 4:18 PM
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I haven't been able to get online for 2 days, There is now no dial tone on my line, Somehow i'm managing to connect every now and then for a minute or two before being disconnected
ADSL Link Downstream Upstream
Connection Speed 5351 kbps 404 kbps
Line Attenuation 35.0 db 46.8 db
Noise Margin 6.6 db 6.4 db
My Line Attenuation has tripled.
Re: Disconnections
27-12-2013 4:38 PM
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I've got you an engineer booked for tomorrow afternoon between 1pm-6pm. I've had to run through some in-depth checks on the line which is the reason why I haven't replied before now - apologies for that.
Re: Disconnections
27-12-2013 4:51 PM
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Did the in-depth checks pickup anything on the line.
jim:quote
Re: Disconnections
27-12-2013 5:21 PM
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This is technically a Telephone Fault but applies to the broadband equipment connected to it so a Broadband Engineer will go out on this one and restore the services for you.
Re: Disconnections
28-12-2013 6:30 PM
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BT ran a test on the line and said there was a fault on the line, Which i know there is has there is no dial tone since yesterday, BT are now saying an engineer might not be able to come out until the 2nd.
So what is up the lies?
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